Francis Abor Email & Phone Number

United Arab Emirates

Utilize expert-level communication skills to zero in on true customer needs, while delivering exceptional service to 100+ customers per day.Respond promptly to customer inquiries, usually transforming at least 1 out of 7 customer complaints into sales by keeping a positive, empathetic, and professional attitude while interacting with customers.Establish a reputation for nurturing positive business relationships with new and existing customers, reducing customer complaints by at… Show more Utilize expert-level communication skills to zero in on true customer needs, while delivering exceptional service to 100+ customers per day.Respond promptly to customer inquiries, usually transforming at least 1 out of 7 customer complaints into sales by keeping a positive, empathetic, and professional attitude while interacting with customers.Establish a reputation for nurturing positive business relationships with new and existing customers, reducing customer complaints by at least 13% each quarter.Maintain above 97% record-keeping accuracy on customer interactions, transactions, comments, and complaints for proper decision-making by management.Consistently achieve an average of 96% of the company’s monthly sales target through upsells, cross-sells, and provision of exceptional support to customers on product features, benefits, and usage.Manage overall store operations, oversee activities of 6 Retail Sales Agents, develop major goals to boost sales, and support broad functional objectives.Maintain above 97% record-keeping accuracy on customer interactions, transactions, comments, and complaints for proper decision-making by upper management.Handle the daily and monthly financial balancing involving all customer payments through cash, cheque, and electronic means. Ensure that EOD sales figures tally across board and submit monthly financial report.Manage stock and place order for goods when necessary, analyze sales figures, forecast future sales volumes, and provide sales projection report for use as future benchmark. Establish and maintain the highest standard of store environment in providing excellent & professional customer and after-sales servicesMonitor and maintain inventory level and replenishment, and prepare operational analysis, KPI reports and recommendations, on weekly, and monthly basis.Implement specific back office action plans defined with upper management and guarantee follow up at store level. Show less

Dubai, United Arab Emirates

Developed a filing system for both paper and electronic documents for easy accessibility, reducing file sorting time by at least 35%.Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs by more than 20% in 2 months.Supported senior management with scheduling of company meetings, and effectively managed employee and client relations.Oversaw a range of office duties… Show more Developed a filing system for both paper and electronic documents for easy accessibility, reducing file sorting time by at least 35%.Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs by more than 20% in 2 months.Supported senior management with scheduling of company meetings, and effectively managed employee and client relations.Oversaw a range of office duties including filing, making travel arrangements, taking telephone messages, and handling customer queries.Played a key role in the development of HR Policies for the company, and delivered training sessions for unit members, covering topics such as operational procedures Show less

Nigeria

Managed a team of 20 sales agents and administered training for effective delivery of assigned tasks, resulting in consistent improvement in sales, customer service, and operational procedures.• Ensured top-notch customer experience and provided helpful after-sales services, maintaining above 90% customer satisfaction and loyalty score.• Created, launched, and maintained a unique survey database that had an easier data recovery outline, and ensured that proper services were… Show more Managed a team of 20 sales agents and administered training for effective delivery of assigned tasks, resulting in consistent improvement in sales, customer service, and operational procedures.• Ensured top-notch customer experience and provided helpful after-sales services, maintaining above 90% customer satisfaction and loyalty score.• Created, launched, and maintained a unique survey database that had an easier data recovery outline, and ensured that proper services were delivered to customers with above 95% service delivery efficiency.• Maintained 100% consistency in compiling sales information into a weekly and monthly report, helping upper management to make informed sales decisions as a result.• Played a key role in the formulation of strategic and operational sales plans which resulted in at least 27% year-on-year improvements in overall sales and gross margin.• Effectively handled hiring, training, and re-training of 20 retail sales agents in quality service delivery methods and customer relations. Show less