Muhammed Bisher Email & Phone Number

Dubai, United Arab Emirates

• Coordinate with various channels in resolving technical issues• Enhance customer satisfaction by ensuring order has been placed correctly with the agreed SLA• Order follow-up for delivery and escalation• Update daily order status in DIP SharePoint• Respond to email escalations for pending orders• Assign the activity from CRM and create order delivery via Shipa, Aramex and other delivery partners• Creating new items in DIP SharePoint• Stock reconciliation, daily posting of delivered handsets in Wincash

Dubai, United Arab Emirates

• Responsible for meeting partners and handling inquiries about products and services.• In charge for checking the Application Quality and approving the services to customers.• Calling up the partners to verify the application which was submitted.• Responsible for checking the Sales Staff On Field Activities.• Marketing Materials Distribution and focus on maximum conversions.• Setting up Product Kiosks, Rollup Banners and distribution of Flyers to partners.• Processing applications forms as deemed necessary.• Preparing weekly reports about the sales activities and reporting conversions of partners.• Following up with partners to ensure that the services provided is met as per their requirements.

United Arab Emirates

• Handle the customer queries.• Application Submissions & CRM entries.• Handles outdoor sales with excellent customer handling.• Working both over the phone and email to provide with excellent customer service.• Assist in Customer Service Issues.• Expediting Orders.• Working to targets to achieve excellent sales on top of competitive basic.• Provide support for ongoing customers by answering questions, tracing order status or product shipments, and resolving problems.

Chennai Area, India

• Regional market and providing solutions for their requirements.• Provide the required after sales service for the existing customers.• Build and develop relationship with already existing and newly found companies.• Represent the company at the retail promotion events at various exhibitions, malls and cultural events.• Setting up the client with the partner banks for arranging the financial support for completing the development upon confirming the business proposal.• Set up meetings with the property managers of the companies and deliver a presentation of the business proposal on setting up their new facilities, which is to be finalized by the client.

Chennai Area, India

• Greeting and assisting visitors to the office.• Organizing travel arrangements for senior managers• Booking conference calls, rooms, taxis, couriers, hotels etc.• Processing expenses sheets and invoices.• Covering the reception desk when required.• Maintaining computer and manual filing systems. • Coordinating office procedures.• Oversee and supervise the work of junior staff.• Coordinating repairs to office equipment.