Francis Bitaraes Email & Phone Number

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

County Limerick, Ireland

County Dublin, Ireland

Tanning Salon.ie – (Dublin, Ireland) | April 2014 – Present Street Market – (Dublin, Ireland) | June 2013 – Present-Providing outstanding customer service to a wide and varied demographic of customers and generating sales leads-Identify and assess customers’ needs to achieve satisfaction-Building sustainable relationships and trust with customer accounts through open and interactive communication-Meeting personal/customer service team sales targets and call handling quotas-Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Following communication procedures, guidelines and policies-Going the extra mile to engage customers

Brazil

-Provided financial analysis, account payable and receivable for client Vale. Responsible for accounts payable and accounts receivable. -Determined cost of operations by establishing standard costs; collected operational data; Updated and maintained records of expenditures-Identified financial status by comparing and analyzing actual results with plans and forecasts.-Guided cost analysis process by establishing and enforcing policies and procedures; provided trends and forecasts; explained processes and techniques; recommended actions.-Improved financial status by analyzing results; monitored variances; identified trends; recommended actions to management.-Reconciled transactions by comparing and correcting data.-Maintained database by entering, verifying, and backing up data.-Recommended actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials.-Increased productivity by developing automated accounting applications; coordinating information requirements.Achievements:-Contributed to the accomplishment and exceeding the team’s monthly sales target.-Contributed to strategies in order to deeper understand customers and their needs through CRM (Customer Relationship Management)-Obtained new points of sale for the company with no extra cost.-Improved process design deliverables by writing the guidance template and requirements-gathering framework for colleagues-Identified new revenue stream sources by recognizing the potential opportunities for new county tax assessment recoveries

Brazil

-Provided company bookkeeping, finance and expenses/revenue/forecast reports for the Board of Directors -Audited and calculated sales commissions to 70 real estate brokers.-Oversaw accounts receivable and account payable processes.-Elaborates daily reports with statistics and trends of the real estate market.-Consolidated and analyzed financial data (budgets, income statement forecasts etc) taking into account company’s goals and financial standing.-Provided creative alternatives and recommendations to reduce costs and improve financial performance.-Assembled and summarized data to structure sophisticated reports on financial status and risks.-Developed financial models, conduct benchmarking and process analysis.-Conducted business studies on past, future and comparative performance and develop forecast models.-Identified trends, advised company and recommended actions to a senior financial analyst based on sound analysis.-Tracked and determined financial status by analyzing actual results in comparison with forecasts.-Reconciled transactions by comparing and correcting data.-Consulted with management to guide and influence long-term and strategic decision making within the broadest scope.-Drove process improvement and policy development initiatives that impact the function.Achievements:-Salary increase after positive results, such as identification of significant unnecessary expenses within the company. -Promoted from trainee assistant director to Financial Analyst.-Enhanced revenue recognition modeling of contract revenue by project, incorporating more reliable quantitative figures for a quickly growing business

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General