Development of technical and commercial proposal in order to sell services around the platformServiceNow specialized in IT Service Management.- Formalization of needs and specificaions,- Development of technical solutions and associated services,- Financial costing of the solution,- Formalization in an offer,- Presentation to the client.

• Process implementation of Service Standard Request and Non Standard Service Request on some customer accounts in compliance with the HPE standards processes and ITIL (from the customer need expression to the completion of the offer included the invoicing)• Coordination of the different teams within HPE involved in the HPE SRM processes• Management of the relationship with customerAccount: Carrefour, Société Générale, Groupe CAT, GDF ENGIE, GrDF and Alstom account

Implementation of On Site Support contract. Implementation of all organizational process for the On Site Support (Ticket management, asset management, reporting and Team management regarding workload) included hardware providers and contingent workers. The organization of the On Site Support on a Ely Lilly site in Fegersheim should be in compliance with US Food and Drug Administration requirements.

The main goal of the IT Helpdesk platform is to solve complex issues met by Alcatel-Lucent users of IT tools. The call of the users arrived on our phone platform in Warsaw (near-shore for cost reasons - approximativelly 25 000 calls a month). The complex incidents, not being able to be resolved on our phone platform, were transferred to our experts on the IT Helpdesk at level 2 in Illkirch. Management of 50 persons distributed in 3 teams and financial contract follow-up for IT Front Line in Warsaw.

In association with projects service of the World wide IT (Infrastructure and software), the integration of new scopes and Service consists in supplying all the documentations and the training necessary for the team of the IT Helpdesk to answer the problems and the requests of the users of Alcatel-Lucent within the framework of the computing using of the tool

Technical and financial validation of IT service supplying offer.Management of a team of 5 co-workers on several sites, scopes Europe and Asia Pacific (affection of the business affairs).Technical and financial validation for offer of IT service supply.

Establish and formalizing of the needs of customers in terms of management of information, the elaboration of financial and commercial propositions, customers presentation and invoicing.This post requires certain capacities in negotiation, coordination and management.Turnovers treated personally more than 1.50 M€ per year.

Project management since the identification of the need up to the final takings.Corresponding quality for the IT infrastructure of Alcatel d' Illkirch site, production of indicators quality and follow-up of the performances.