Gwennaël Bessard Du Parc Email & Phone Number

Strasbourg, Grand Est, France

Lausanne, Vaud, Suisse

Suresnes

*Post Go Live support for .Net solution*Product owner for a .NET software (800 users)*RGDP analysis for the Salesforce platform at Bel*Design and implementation of sales processes at BEL for industrial users (Salesforce)*Study and test migration to Win10 for other CRM applications*Identify and Provide Reporting KPI

Suresnes

*Deployement of Core Model for Customer Care -Leading : - Workshop - COPIL - Support Committee*Writing technical and functional documentation*Identify and specify new needs*Implementation of Key Features of Service Cloud -Case Queues and views -Site -Email service & Email To Case -Dynamic Body & Quick Text -Omni Channel -Multi lingual Application*Following and Testing developments*Advanced Customization in Salesforce*Planing and Project Management*Preparation and facilitation of workshops with users and pilot countries to collect their needs (Canada, Portugal, Germany, England, France)*Organization of Test Plan and Users Training*Deployment and assistance in production GO/Post Go Live*Identify and Provide Reporting KPI

Suresnes

*Study and choice of a solution (software editor, Bel Architect...)*Set up of Nielsen in Remote App*Serveur Migration on Virtual Machine*Change Management for the new solution (70 users)*Writing technical and functional documentation*Post Golive Assistance on Salesforce Solution (support for correction and evolution needs)

Paris Area, France

*Project Manager: Choosing, Implementing and Setting Up an SAP Transport Management Tool (REV TRAC)*Implementation of a global project planning grouping our different platforms (SAP, Salesforce, Manugistics)*Privileged interlocutor and facilitator between administrators, outsourcer, and functionals*Implementation and configuration of an SAP data management tool (DataSyncManager)warrantor the cohesion of the environments

Paris Area, France

*Writing technical and functional specifiactions*IT architecture definition and procedures*Deployement and release

*IT Consulting*IT installation*Training and user support*Technological Scanning*Definition and implementation of system architecture.*Realization and monitoring of tenders for the purchase of software and hardware.*Definition of needs, recommendation and implementation of Backup strategy*Host mail and website*Creation and evolution websites

*Implementation of the SAP R / 3 solution on all Bel Group supply chain functions (MM, SD, WM, FI, CO-PA, APO, PP, BW).*Responsible for SAP configuration management.*Transport Manager for SAP: planning, coordination, implementation and monitoring.*Identification of the impacts of new deployments on countries already started.*Management of the environments: guarantor of the system landscape, realization of the schedules of update and / or creation of the environments, coordination, follow-up of the execution.*Supervision of SAP Roll Out (cut over, go-live, post go live support ...).*Training of project teams in the use of system landscapes.*Implementation of procedures and documentation of environment management (best practices etc ..).*Participation in the setting up of the system landscape and its evolution.*Authorization Management on SAP.

*Implementation of the industrialization of SAP translations.*Analysis and improvement of transactions, queries and programs under SAP.

Master 2 Ingénierie Informatique, Expert En Informatique Et Systèmes D’Information

Bts Informatique De Gestion, Option Développeur D'Applications