- Daily administration and support of Focus Staff Salesforce system, including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations; - Implement enhancements and roll out new features; - Create and manage flows, workflow rules and data validation; - Develop and create customized reports and dashboards;  - Train new and existing users on how to use Salesforce and related applications; - Keep application users informed about system functionality and enhancements; - Provide application users with technical support; - Logging and tracking identified system problems through resolution;- Creating and maintaining documentation on processes, policies, application configuration and help related materials for users. - Provide enhancement support to system users liaising with external helpdesks as required. - Administer relevant system user groups and maintain close relationships with users across the group- Specification and testing of new developments, liaising with a wide range of internal users - Carry out regular routine data checks and system maintenance activities. - Retain a broad knowledge of the group’s activities and developments including the differing needs of Centre’s- Keep abreast of new Salesforce features and functionality, and provide recommendations for process improvements.- Solve any problems users are having with salesforce.- Educate employees on new updates and onboard new hires whose role involves access to salesforce. Determine the proper level of access based on the employee’s role within the company.- Run Deduplication tools.- Run test and reports to keep an eye on the health of the company’s database. These includes field utilization by reports, role by profile reports, and several others depending on the needs of the company.- Training and Support: training sessions, Provide ongoing support and troubleshooting for user issues.

- Maintain overall system configuration, change control, and enhancements of the Simplus Org.- Maintain security such as user accounts, sharing rules, user roles, user profiles and permissions, field level security, content folder rights, groups, list view rights. - Customization and Configuration: Customize Salesforce to meet specific business requirements. Create custom objects, fields, formulas, page layouts, record types, and workflows, flows.- Develop and maintain documentation on processes, policies, application configuration, and help related materials.- Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.- Act as a point of contact for Salesforce User.- Provide high quality support via ticket system. - Manage instances to ensure data integrity, security and daily basic audits.- Assists in conducting training of Business Owners for new features and helps with roll-out.- Present changes/system enhancements and overall training to diverse audiences.-Provide high quality support via ticket system.- Undertake additional projects as directed by management.- Develop best practices for emergency procedures around Salesforce.- Develop detailed, comprehensive, and structured test plans based on project scope and timeline.- Write test cases for user stories and develop automated test scripts for UAT purposes.- Perform in-depth end-to-end functional testing to evaluate functional stability and ensure business requirements are being met and are “fit-for-purpose.”- Clearly communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption.- Participate in user story creation process through dissection of high-level requirements during team review sessions.- Data Migration- Certinia Admin(Also known as FinancialForce)- Opportunity and Project Audits, Review SOW to ensure validated data is in SF.

Responsible for the administration of all system configurations and technical set-up changes and resolve any technical issues reported by the gobal users of the application. This includes the following tasks:• Modification of security settings, role hierarchy and visibility rights.• New Page Layouts and modifications• Static CRM data & system component management – administering dropdown values, conditional clauses (i.e. mandatory/optional fields), data validation checks etc.• Evaluate new CRM package functionality (multiple releases per year) making a formal recommendation on whether to activate, how best to deploy, handling any change requests, training material updates etc.• In-depth investigation & resolution of support incidents passed over by Live Help• Active support/monitoring of third party vendors performing support& maintenance type activities.• Work closely with implementation partner with all significant enhancement releases

• Callouts and phones screening.• Generate leads through networking.• Participate in sourcing events.• Monitor and update status of leads.• Maintain Databases.• Generate Reports.• Special projects (assigned by OJT Supervisor).

• Support Technician is responsible for providing excellent customer service to our customers at all times.• Support Technician is responsible for remaining organized and properly documenting all work completed using the tools provided.• Support Technician is responsible for following all processes and procedures established for the company and the help desk program.• Support Technician is responsible for working in a team environment and participating in a positive way to the team.

• Responsible for monitoring and printing orders that will be sent to different projects on time and secured.• Responsible for generating reports for all orders received to ensure accuracy requirements are met.