Conducted outbound calls to customers who were having issues with the GoPro camerasCarried out reports and analysis to determine whether the problem is with the hardware or softwareProcess an RMA for a replacement once the cause of a product's issue has been determined.Monitor customer status with Salesforce CRM, Netsuite and Oracle

Covid and Stroke

Technical support for Sony Vaio, Sony Video and Sound and Qwest Century Link ISPInbound service, troubleshoot issues with Vaio notebooks and desktopsConducted reports and analysis whether if the issue is hardware or software relatedProcessed repair tickets or replacement for Sony Vaio productsResourceful Call Center Representative who consistently met and exceeded productivity goals.Proven capacity to troubleshoot issues to resolve issues quickly.Maintained a high level of professionalism to increase customer loyalty.Achieved customer satisfaction rating of 95% within six months, exceeding corporate targetAddressed customer service inquiries in a timely and accurate fashion.Handled repair tickets or dispatch for customers experiencing problems with their Internet service,