• Prepare a report on a weekly basis for the tasks completed or in progress • Help the hiring team with recruiting methods • Communicate with Hiring Managers • Develop sustainable recruiting strategy based on our goals and need

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirements; documented these interviews• Set up interviews between candidates and hiring managers • Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

• Resourceful Call Center Representative who consistently met and exceeded productivity goals. • Proven capacity to troubleshoot issues to resolve issues quickly. • Maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. • Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.Account - Sony Video and SoundMay 2014 - April 2016• Provided accurate and appropriate information in response to customer inquiries• Done troubleshooting of Sony products such as TV's Bluray DVD,Sound Systems etc.Sony Vaio Support TSRJuly 2012-2014• Done inbound service, troubleshoot issues with Vaio notebooks and desktops• Conducted reports and analysis whether if the issue is hardware or software related• Processed repair tickets or replacement for Sony Vaio productsQwest Century Link ISP TSR August 2009-2012• Addressed customer service inquiries in a timely and accurate fashion.• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints about customers internet service