Francis Jonee Dy Email and Phone Number

As the Operations Manager at RelayTask, I lead and oversee the day-to-day operations, ensuring seamless execution of tasks and processes. My role involves strategic planning, optimizing workflows, and fostering a collaborative environment to enhance overall efficiency. With a focus on operational excellence, I drive initiatives to meet organizational goals, enhance productivity, and deliver high-quality results.

My role as Operations Manager at SDW Web Solutions encompassed effective team leadership, strategic campaign oversight, utilization of diverse CRMs, dialer management, quality assurance, and data-driven decision-making. This experience has honed my skills in call center management, lead generation, and CRM utilization. I look forward to leveraging these capabilities in future endeavors.

At a 24/7 contact center in Manila, I served as a Billing Specialist and Retention Specialist for an Australian telecommunication company. In this role, I adeptly managed billing processes, addressing customer concerns with precision and efficiency. As a retention specialist, I played a pivotal role in retaining customers by understanding their needs, addressing concerns, and providing tailored solutions. My experience in navigating billing systems and fostering customer satisfaction has… Show more At a 24/7 contact center in Manila, I served as a Billing Specialist and Retention Specialist for an Australian telecommunication company. In this role, I adeptly managed billing processes, addressing customer concerns with precision and efficiency. As a retention specialist, I played a pivotal role in retaining customers by understanding their needs, addressing concerns, and providing tailored solutions. My experience in navigating billing systems and fostering customer satisfaction has equipped me with strong skills in managing the intricacies of billing and retention in the telecommunications sector. Show less

At RingCentral Contact Center in Manila, I excelled as a Technical Support Specialist handling technical troubleshooting, billing inquiries, program implementation, and escalations. My role involved providing efficient solutions for technical issues, managing billing processes, contributing to program implementations, and addressing escalated cases to ensure client satisfaction. My diverse skill set and commitment to top-notch customer support make me a valuable asset to any team.

In my role at McAfee Antivirus Software, I specialized in computer optimization through remote access and manual virus removal. As a dedicated professional, I remotely accessed systems to enhance computer performance, implementing optimization strategies. Additionally, I meticulously removed viruses and malware manually, ensuring the thorough security of users' systems. My expertise in enhancing computer functionality and ensuring a virus-free environment reflects my commitment to delivering… Show more In my role at McAfee Antivirus Software, I specialized in computer optimization through remote access and manual virus removal. As a dedicated professional, I remotely accessed systems to enhance computer performance, implementing optimization strategies. Additionally, I meticulously removed viruses and malware manually, ensuring the thorough security of users' systems. My expertise in enhancing computer functionality and ensuring a virus-free environment reflects my commitment to delivering top-tier service in the realm of cybersecurity. Show less