Francis Jonee Dy Email and Phone Number
With over a decade of experience in providing exceptional virtual assistant services, I have built a reputation for delivering quality and reliability. My commitment to client satisfaction has been the cornerstone of my success, allowing me to develop lasting relationships and happy clients.This dedication to excellence has driven me to expand my vision, culminating in the creation of a 300-seat capacity call center. This state-of-the-art facility is designed to meet the growing demands of our clients, offering a professional and efficient environment for our highly trained virtual assistants.Join us and experience the difference that a decade of expertise and a passion for client happiness can make.
-
Senior Operations ManagerRelaytask Sep 2019 - PresentNational Capital Region, PhilippinesAs the Operations Manager at RelayTask, my role encompassed strategic planning aligned with company goals, optimizing processes for efficiency, leadership of a high-performing team, fostering cross-functional collaboration, resource allocation, maintaining quality standards, mitigating operational risks, integrating technology for improved processes, nurturing client relationships, establishing performance metrics, ensuring compliance, and driving a culture of continuous improvement.
-
Operations ManagerSdw Website Solutions Sep 2016 - Nov 2019PhilippinesMy role as Operations Manager at SDW Web Solutions encompassedeffective team leadership, strategic campaign oversight, utilization ofdiverse CRMs, dialer management, quality assurance, and data-driven decision-makingThis experience has honed my skills in call center management, leadgeneration, and CRM utilizationI look forward to leveraging these capabilities in future endeavors.24/7 Contact Center Manila, Metro Manila, Philippines
-
Retention And Billing SpecialistVisión 24/7 Contact Center Mar 2014 - Sep 2016Makati, National Capital Region, PhilippinesAt a 24/7 contact center in Manila, I served as a Billing Specialist andRetention Specialist for an Australian telecommunication companyIn this role, I adeptly managed billing processes, addressing customerconcerns with precision and efficiencyAs a retention specialist, I played a pivotal role in retaining customersby understanding their needs, addressing concerns, and providing tailored solutionsMy experience in navigating billing systems and fostering customersatisfaction has equipped me with strong skills in managing the intricaciesof billing and retention in the telecommunications sector. -
Tier 2 Technical SupportAcquire Asia Pacific I Ringcentral Mar 2012 - Feb 2014Mandaluyong, National Capital Region, PhilippinesAt RingCentral Contact Center in Manila, I excelled as a Technical SupportSpecialist handling technical troubleshooting, billing inquiries, programimplementation, and escalationsMy role involved providing efficient solutions for technical issues, managing billing processes, contributing to program implementations, andaddressing escalated cases to ensure client satisfactionMy diverse skill set and commitment to top-notch customer support makeme a valuable asset to any team.
-
Technical Support SpecialistSutherland I Mcfee Anti Virus Feb 2011 - Feb 2012Naga, Bicol Region, PhilippinesIn my role at McAfee Antivirus Software, I specialized in computeroptimization through remote access and manual virus removalAs a dedicated professional, I remotely accessed systems to enhancecomputer performance, implementing optimization strategiesAdditionally, I meticulously removed viruses and malware manually,ensuring the thorough security of users' systemsMy expertise in enhancing computer functionality and ensuring a virus-freeenvironment reflects my commitment to delivering top-tier service in therealm of cybersecurity.
Francis Jonee Dy Education Details
-
Computer Science
Frequently Asked Questions about Francis Jonee Dy
What company does Francis Jonee Dy work for?
Francis Jonee Dy works for Relaytask
What is Francis Jonee Dy's role at the current company?
Francis Jonee Dy's current role is Unlock Premium Office-Based Virtual Assistance at Unbeatable Rates! 7 days to try.
What schools did Francis Jonee Dy attend?
Francis Jonee Dy attended Ateneo De Naga University.
Not the Francis Jonee Dy you were looking for?
-
Francis jonee dy
Customer Support Professional With 10+ Years Experience | Expert In Technical Troubleshooting, Billing, Retention, And Multichannel Support (Chat & Email) | Open To New OpportunitiesNaga -
-
Francis Jonee Dy
Naga
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial