Francis Kumar Email & Phone Number

Bengaluru, Karnataka, India

Work directly with clients to implement Tekion products. Onboard and train them on using the Tekion ARC platform. Proactively manage the entire implementation process to ensure high customer success rates. Partner closely with Product and Engineering teams to resolve customer issues and provide feedback for product improvements. Build and test dealership stores before they go live on the ARC platform, ensuring hands-on configuration and assisting clients with data conversion from previous software. Demonstrated strong product knowledge to effectively assist clients. Help clients resolve their queries with a focus on achieving 100% customer satisfaction. Communicate with clients through email and chats to provide support and guidance.

Bangalore Urban, Karnataka, India

Client-Facing:* Consulting with automotive dealerships: Analyzing their needs and pain points to recommend the most suitable TEKION solutions.*Presenting compelling proposals: Effectively communicating the value proposition of TEKION, addressing client concerns and securing deals.*Delivering comprehensive training: Onboarding dealership personnel on the TEKION platform, ensuring smooth adoption and proficiency.*Providing ongoing support: Resolving client issues, answering questions, and acting as a trusted advisor for their TEKION journey.*Building strong relationships: Cultivating positive connections with clients, fostering trust and long-term partnerships.Solution Expertise:*Developing in-depth knowledge of the TEKION platform: Being proficient in its functionalities, features, and integrations.*Staying updated on industry trends: Monitoring market developments and competitor offerings to adapt strategies effectively.*Articulating platform benefits: Clearly explaining TEKION's advantages and how it addresses specific client challenges.Implementation and Business Growth:*Collaborating on solution implementations: Working with clients and internal teams to configure and customize TEKION for their needs.*Contributing to revenue growth: Exceeding sales targets by identifying and securing new business opportunities.*Managing projects effectively: Ensuring timely completion of implementation projects while maintaining client satisfaction.

Bengaluru, Karnataka, India

As a Senior Cash Application Specialist, I lead and manage a team of cash application professionals, ensuring the accurate and timely processing of incoming payments. My role involves:Team Leadership: Overseeing daily operations, providing guidance, and ensuring team members meet performance standards.Training and Mentoring: Developing training programs, mentoring team members, and fostering a collaborative and supportive work environment.Oracle Expertise: Utilizing Oracle for efficient cash application processes, ensuring accuracy and compliance with financial policies.Payment Processing: Managing the application of cash, checks, and credit card transactions, ensuring accuracy and efficiency.Reconciliation: Identifying and resolving payment discrepancies, maintaining accurate records, and ensuring compliance with financial policies.Customer Interaction: Addressing billing issues, maintaining customer files, and ensuring excellent customer service.Process Improvement: Implementing process improvements to enhance efficiency and accuracy in cash application functions.With strong leadership skills, a keen eye for detail, and a commitment to excellence, I contribute to the financial health and operational efficiency of the organization.

Bengaluru, Karnataka, India

As a dedicated Cash Application Specialist, I manage and streamline the accounts receivable processes to ensure accurate and timely application of incoming payments. My role involves:Processing Payments: Efficiently recording cash, checks, and credit card transactions.Reconciliation: Identifying and resolving payment discrepancies, ensuring all transactions are accurately posted.Customer Interaction: Maintaining and updating customer files, addressing billing issues, and ensuring excellent customer service.Record Keeping: Keeping detailed records for auditing purposes and ensuring compliance with financial policies.Collaboration: Working closely with the accounts receivable team to support overall financial operations.With a strong numerical aptitude and excellent problem-solving skills, I contribute to the financial health and efficiency of the organization.

Bengaluru, Karnataka, India

As an Accounts Receivable Junior Accountant at Kisan Kraft Company, I handle all billing, sales reporting, and accounting activities to ensure the financial health and efficiency of the organization. My role involves:Billing Management: Preparing and issuing invoices to customers, ensuring accuracy and timely delivery.Sales Reporting: Compiling and analyzing sales data to generate detailed reports for management review.Accounts Receivable: Tracking incoming payments, managing account balances, and ensuring timely collection of outstanding invoices.Reconciliation: Identifying and resolving discrepancies in financial records, maintaining accurate and up-to-date accounts.Customer Interaction: Addressing customer inquiries related to billing and payments, providing excellent customer service.Accounting Activities: Assisting with general accounting tasks, including maintaining financial records and supporting month-end close processes.With strong attention to detail, excellent organizational skills, and a commitment to accuracy, I contribute to the smooth operation and financial stability of Kisan Kraft Company.