Francis Marcano Email & Phone Number

Indianapolis, Indiana, United States

- Stay up-to-date with the latest healthcare policies, insurance regulations, and company products to provide accurate and current information to clients.- Manage and document all client interactions using CRM software, ensuring that customer records are promptly updated, tracking client inquiries and feedback.- Conduct customer satisfaction surveys and implement feedback to enhance service quality.Participate in ongoing training sessions to improve knowledge and skills relevant to the healthcare insurance industry.- Work closely with the claims department to track and monitor the status of claims, providing timely updates to clients.- Educate customers on the efficient use of online tools and resources provided by the company for managing their insurance accounts.- Identify and escalate priority issues to the appropriate departments or senior staff.- Contribute to the creation and updating of frequently asked questions and customer service manuals.- Coordinate with the finance department to clarify billing issues and ensure accurate invoicing.- Guide clients through the insurance process, ensuring clarity and understanding of our products and services.- Manage a high volume of inbound and outbound calls with professionalism and courtesy.- Act as a liaison between customers and healthcare providers, insurance underwriters, and claim specialists to facilitate effective communication and resolution of issues.- Uphold the company's service standards, contributing to its reputation for excellence in customer care.- Assist in developing strategies to improve overall customer experience and loyalty.

Indianapolis, Indiana, United States

- Maintain appropriate accounting policies and standard operating procedures.- Processes payroll, remits payroll taxes and governmental reporting, prepares monthly, quarterly, and year-end payroll statements- Ensures timely payments to independent contractors and service providers- Assists with onboarding and processing new staff into payroll system- Maintains knowledge of current federal, state, and local legal requirements, ensures adherence, files reports, and communicates with management on needed actions.- Financial Reporting to develop regular communication of needed reports.- Conduct all Bookkeeping functions, including data entry, into Quickbooks Online- Generate and distribute accurate and detailed invoices and meet key performance metrics.- Monitoring federal, state, and local tax law changes.- Participate in staff meetings, sessions related to Legal ang budget matters.

Indianapolis, Indiana, United States

- Support accounting in preparing and entering payroll month-end journal entries.- Prepare and analize budgets.- Process payroll, remits payroll taxes and governmental reporting, prepares monthly, quarterly, and year-end payroll statements- Ensure timely payments to independent contractors and employees- Assist with onboarding and processing new staff into payroll system- Maintain knowledge of current federal, state, and local legal requirements, ensures adherence, files reports, and communicates with management on needed actions.- In charge of Financial Reporting.- Conduct all Bookkeeping functions, including data entry, into Quickbooks Online- Generate and distribute accurate and detailed invoices and meet key performance metrics.- Participate in staff meetings, sessions related to Legal ang budget matters. - Ensures timely payments to independent contractors and service providers - Assists with onboarding and processing new staff into payroll system - In charge of Financial Reporting to develop regular communication of needed reports. - Conduct all Bookkeeping functions, including data entry, into Quickbooks Online - Generate and distribute accurate and detailed invoices and meet key performance metrics. - Monitoring federal, state, and local tax law changes - Participate in staff meetings, sessions related to Legal ang budget matters.- Preparation of invoices from proformas for key clients - Daily, audits and verifies staff time punches and resolves issues with Management.- Follow up with clients on outstanding invoices and payments.- Assist Contracts Manager in review and editing of customer contracts- Conduct all Bookkeeping functions, including data entry, into Quickbooks Online- Answers clients request through accounting inbox and occasional phone calls.- Handles special payroll processing and adjustments.- General support to other functions within the Accounting, Operations and Finance department.

Indianapolis, Indiana, United States

- Ensures that all systems operate smoothly and, in coordination with management team- Supports contract backlog efforts, coordinating with growth and delivery for contract directed forecasting.- Interacts closely and frequently with key internal departments to support and carry out assigned responsibilities.- Manage business duties with MS Office suite, Google Suite, Outlook, Zoom, iOS/Mac, and Cloud file storage.- Manage scheduling, calendar, emails, calls, etc.- Plans, develops and directs the daily activities of the payroll office ensuring submission and processing.- Conduct regular reviews of client financial performance, including monitoring of profitability.- Align or optimize team resources to support client deliverables.- Routing Customer service calls/requests to appropriate party when needed.- Managing/Sending Onboarding Docs for New Employees and Subcontractors.- Maintain spreadsheet of payments.- Prepare invoices, reports, letters, and other documents, using MS Office Tools processing, spreadsheets, databases, or presentation software

Venezuela

- Present subject material during tutoring sessions.- Capture student participation and attendance each tutoring session.- Provide a student-focused, student-driven tutoring environment.- Cultivate and maintain an engaging learning environment for student(s).- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.- Commitment to cultural sensitivity and working in a diverse environment.- Coordinate cross-functional teams to ensure project completion.- Proactively manage inbound/outbound communication with students.- Expand program reach through networking techniques

Venezuela

Advicing and Supporting Clients in the process of purchasing plane tickets and packages to travel both inside the country and abroad , as well as making sure they had the best possible experince while traveling

Puerto Ordaz, Bolivar State, Venezuela

- Perform accounting duties with Microsoft Office software including Word, Excel, Adobe and Outlook.- Principles, practices, and procedures doing research accounting and budgeting.- Prepare monthly financials, reconcile accounts, tie out balance sheet.- Maintain appropriate accounting policies and standard operating procedures.- Generate financial reports as requested from accounting program.- Assist in updating office and service provider contacts and records

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Accounting And Finance