Dedicated and innovative with related education, practicum, and experience to contribute to long-range operational objectives in a Technical Support role.• Detailed and diversified knowledge of problem analysis techniques related to the software development, application, and maintenance.• Competent in working with research and development teams towards problem resolutions for unique digital concepts, transforming users’ requirements into software specifications, testing system functionality, and driving system improvement / enhancement to improve system reliability.• Persuasive communicator with a capability to cultivate lasting relationships with customers, engineers, and management to deliver innovative digital solutions and drive positive changes.• Talent for quickly learning new information, procedures, and technologies. Finely tuned analytical and problem-solving skills with a dedication to continually streamlining and improving work processes.
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Technical Support EngineerPtc Sep 2005 - Nov 2018Washington D.C. Metro AreaProvided enterprise-level technical support to customers in implementing S1000D technical documentation standard, comprising detailed product descriptions and maintenance information. Coordinated escalation investigation and resolution while serving as a point-of-liaison among customers, R&D, and management. Administered virtualized testing labs to reproduce customer issues in various operating system releases and product versions.- Developed and delivered time-critical technology solutions, features, and enhancements in collaboration with executive, sales, research, and development teams to achieve customer success. - Maintained an 85% SR (satisfaction rate) by providing effective technical and analytical problem-solving support to solve clients’ problems related to wide range of software products.- Conducted problem debugging and analysis of software fault reports in collaboration with research and development. - Created and tested problem test cases for R&D analysis using Microsoft Visual Studio and .Net framework platforms to facilitate problem-solving.- Maintained customer relationship management (CRM) documentation in Salesforce.
Francis Pillay Education Details
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Computer Software Engineering
Frequently Asked Questions about Francis Pillay
What is Francis Pillay's role at the current company?
Francis Pillay's current role is Dynamic professional with detailed knowledge in software development, project management, and advanced programming.
What schools did Francis Pillay attend?
Francis Pillay attended Johns Hopkins Engineering For Professionals, University Of The District Of Columbia.
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Francis Pillay
Information Technology Security Specialist At Westmead Fertility CentreGreater Sydney Area1gmail.com -
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