Ultimately responsible for offering leadership and management to the business and assuring performance delivery in safety and security environment.Actively developing programmes providing efficiencies and playing a leading role in the mobilisation, development and execution of successful safety, risk and security operational processes and financial performance.Supervising numerous business departments and resolving contractual and commercial matters and disputes.Establishing positive, direct relationships with important safety, security and risk contacts and encouraging and developing employees and the management team.Regularly achieving performance objectives and confirming the adherence to best practice in safety, risk, security, legality and quality of service.Encouraging and supporting a cross functional culture of continuous improvement, offering assistance to the company accountants in formulating forecasts and budgets and carrying the Profit and Loss responsibility for the business.Successfully overseeing the following management teams across the company; Area managers | Technical Managers | Customer Service Manager | Accounts Managers | Human Resources Manager | Logistics Managers. Additional functions involve the following areas of accountability within the best interest of the company; Overseeing the control centre and the armed response team | Conducting risk assessments for major businesses | Acquiring new business | Investigation of all matters pertaining to the business as well as clients (when required) | Monitoring of C-Track reports and telephone systems | Performance appraisal | Overseeing of reports (incidents/disciplinary/feedback) for all branches | Ensuring company’s commitment on the SLA’s is adhered to | Monitor all cost to company and suggesting methods to increase profitability | Staff disciplines | Drawing up incentive plans.

Held full ownership of the company’s on-site risk and operational service sector, towards achieving revenue and profit. Core functions additionally included Health and Safety, as well as management of the stores stock losses.Overall routine responsibilities involved the following obligations; Management of security contracts | Contractor Management | Compilation of monthly reports for national contracts | Compliance management [directives, guidelines, policies and procedures and standards [e.g. ISO], as well as site instruction and emergency plans] | Establishment of resource requirement in delivery of high quality service to customers | Risk assessment and investigations [security and safety] | Analysis of results for continuous improvements of procedures and systems | Investigations of all crimes against the company | Preparation of the required rosters | Site administration and preparation of the relevant documentation [risk analysis, site surveys, site audit, letters, investigation and managements] | Valid employment agreement assurance | Overseeing pay queries | Ascertaining pertinent staff training requirements | Maintenance of strict discipline across multiple sites | Preparation of minute pack and conduct Monthly client Meetings | Disciplinary hearings management | Overseeing of client’s payments | Resolution of customer complaints | Monitoring of wage cost for any variances. Proficiently oversaw the overall customer management function; subsequently being the point of escalation. Successfully optimised service quality, substantial business growth, and customer satisfaction.Consistently employed skilled talent to accurately identify wide-ranging clientele requirements, consequently presenting the appropriate service excellence deliverables. Developed capabilities to attain customer’s trust by sustaining exceptional follow-up proficiency.[Kindly be advised, further details available upon request (Comprehensive CV)]