Francis Buhagiar Email & Phone Number

Malta

Malta

Leading a multinational team of 15 people in numerous offices overseas. This role entails duties such as; conducting interviews and shortlisting potential team members, meetings with individuals and groups from all levels of the organisation to ensure the best possible support, assisting closely with the IT manager, leading multiple projects simultaneously, and offering training among many other responsibilities.

Malta

During my time in this role, I worked closely with the infrastructure team whilst offering second and third-line support, provided training and directed many of the induction courses, took care of problem records and purchase requests, and worked thoroughly with VIP user’s issues and requests amongst other tasks.

Malta

For this position, I was entrusted to provide first and second-line support to local and remote colleagues, introduced an entirely new inventory system to the company (Snipe-IT), supported users with issues on Windows, Macs, and Citrix platforms, and gained experience in Exchange on-Premises, DNS and DHCP, Atlassian Jira and Confluence Access.

Malta

Throughout my time in this role I was accountable for providing first-line support to both local and remote users, I also managed the active directory daily, assisted with maintenance of computers and laptops, monitored daily/weekly/monthly backups, and assisted with the multiple set ups of new offices.

Bachelor'S Degree In Computer Systems And Networking

Bachelor Of Technology - Btech Higher National Diploma In Computing And System Development, Information Technology

Bachelor Of Technology - Btech Extended Diploma In It (Networking And Systems Support), Information Technology