Francisca Pilar Latorre Henríquez Email & Phone Number

Chile

Responsable de la Gerencia de IT. Lidero equipos de soporte de nivel 1, 2 y 3 en lasoficinas de Chile, Brasil, Colombia, México, España y Estados Unidos. Mi enfoque secentra en la gestión ágil de compras, inventario de hardware y software, contratos,negociaciones con proveedores y facturación. Despliego mejoras significativas en losprocesos y aseguro un servicio eficiente. Como administrador integral de ERP Oracle,regularicé contratos, optimicé el soporte y fortalecí el conocimiento interno. Tambiénlidero al equipo de Project Managers en la ejecución exitosa de nuestra cartera deproyectos.

Región Metropolitana De Santiago, Chile

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Región Metropolitana De Santiago, Chile

Lidera proyectos complejos de implementación sistémica para dos grandes clientes del rubro leasing operativo maquinaria (Linde High Lift Chile, Arrimaq), logrando cercanía con el cliente, afianzar equipos de trabajo de 35 personas y manejar las expectativas de los involucrados.

Provincia De Santiago, Chile

Leads systemic operational continuity, business processes and projects areas, in charge of 9 people and a budget of $ 1.500 MM$/year. Restructures management staffing incorporating new skills and capacities (300% increase). Implement remote work. Establishes project management methodologies. Pushes, develops and manages the company's portfolio of strategy, business processes, systemic and technological projects. Implements continuous improvements. Improves supplier’s quality and formalizes relationship.• Increase to 97% support desk user satisfaction through search, selection and implementation of unified channeling web platform and systemic requirements monitoring, differentiated SLAs definition, operation standards development, segregation of functions and communication improvement.• Increases user productivity by 20% by improving computer equipment characteristics, office tools and team communication.• Increases information security by 60% against computer attacks by implementing cloud and local tools.• Improves user connectivity availability to 98% through implementation of second connection, UPS maintenance and strengthening and wired and Wi-Fi network improvement.• Reduces total costs of printing, corporate cell phone, notebook rental and server backup by 20% by differentiating services, improving quantity projection and negotiating prices by volume.• Provides visibility and safeguards 100% of project portfolio information, and reduces the administrative times of the IT team by 20% through search, selection and implementation of the project management web platform.• Searchs, selects, negotiates and implements the company's new ERP (Dynamics 365FO| Annata) on time-budget, covering 91% of user requirements.

Las Condes

Ensures sustainability of the entrepreneurial model promoted by Transportes CCU in collaboration with Corfo in "Perfecting Competencies for Distribution" program.• Structures and implements a start-up and operation audit model for newly formed entrepreneurs by Entrepreneurs Program developed for Transportes CCU, which ensures compliance with the minimum conditions for proper operation.• Increases the sustainability of new logistics structure by 90% through the design of training model that develops and motivates suppliers in customer service, accidents, technical, assaults, losses and administrative deliverables.

Vitacura

Creates, develops and leads the Business Process Area regarding its budget, planning, new initiatives and evolution. Manages process projects portfolio. Creates and organizes the first PMO of the Company. Leads a process team of 10 members for an ERP implementation project. Supports subsidiaries in Peru, Uruguay, Brazil, Panama, Costa Rica, El Salvador and Guatemala in processes standardization.• Reduces by 20% external service costs of process documentation and 15% in preparation times for the start of projects, by modifying contractual conditions.• Decreases the administrative burden of project management by 30% through the implementation of systemic tools (Share Point and Project Server).• Reduces risks by 10% and optimizes process times involved in ERP implementation project by 15%, through identification, control and push for improvements detected in the Bureaucratization Committee.• Develops most complex projects of processes design and redesign related to the automotive brand supplier, ensuring business continuity.• Advises on the takeover of Bramont, through the discovery of the value chain, identification of risks, considerations and opportunities for improvement at the strategy, processes and technology level, and proposes an action plan based on a field survey (Manaus) of 3 days.

Creates, develops and promotes the Process and Quality area within the Company. Implements continuous improvement in Systems and Process Management. Leads process projects, including reformulation of the operation that supports new core service.• Develops strategy, operation model, planning, policies and procedures for recently created area, incorporating experience from Nextel Argentina Quality area acquired on the ground.• Initiates and promotes change management company wide by promoting impact and benefits of processes work, policies and performance indicators, by creating the role of Key User and conducting 2-day training sessions for 40 people with that profile.• Channels, pushes, coordinates and accompanies improvements identified by Key Users within their areas, reaching up to 35% optimization in processing times of their tasks.• Increases participation and motivation of collaborators by 40%, through creation and periodic sending of Processes and Quality Magazine with advances in documentation and projects, outstanding Key Users and news in the field.• Reduces systemic requirements resolution times by 40% and increases customer satisfaction by 55%, by unifying the channeling of requests, defining and measuring daily performance indicators, and applying immediate corrective measures.• Leads 3G objective processes model project that structures the new service, coordinating all areas of the Company and working daily in remote and interacting in english with NII Holdings (owner).

Develops highly complex projects and participates in work teams of up to 15 members, where it designs and redesigns business processes, develops methodological standards, executes technical-economic evaluations and defines new systemic platforms for companies in the telecommunications sector (Movistar), industry (Córpora Tres Montes - Luchetti) and mining (Codelco). Leads a project of 5 people, managing budget, planning and quality of results and communication with the client.• Increases the certainty of projected mining maintenance expenses by 70%, through the development of a technical - economic evaluation based on observations and surveys in the field, ensuring the release of required funds.• Reduces expenses in workers and quality processes, operations, maintenance, research and development projects by 40%, through the profound processes redefinition of companies in merger stage.• Identifies quick profits that reduce processing times by 15%, and increase customer satisfaction by 20% with respect to the intervened processes.• Increases by 55% the visibility of planned and ongoing client projects, through definition and conformation of internal PMO.• Unifies commercial billing platforms, increasing internal clients satisfaction by 45% and 30% of external clients, through an intense work of gathering requirements together with users, and know- how acquired on the ground in Movistar Argentina.• Defines new operations by designing and redesigning business processes, KPIs, profiles and organizational structures.• Leads a multidisciplinary team of 5 people that reduces by 20% initial funds gap identified by client, through a detailed audit of current accounts.

Master Of Business Administration (Mba), Business Administration And Management, General

Diplomado Transformación Digital Del Negocio

Business Process Management Diploma, Process Management, 6.0

Diploma that addresses solid knowledge, projects and initiatives in the field of Business Process Management (BPM) in the organization.

Industrial Civil Engineer, Proyects Management

Certificación Pmp, Information Technology Project Management

Doing Business In India Program