Francisca Phillips Email & Phone Number

Winter Garden, Fl, Us

Culver City, California, Us

Focused on all things related to the employee experience in the workplace; company culture, employee value proposition, facilities, belonging, outreach efforts, and communication of internal initiatives and programs.

Culver City, California, Us

In addition to my previous responsibilities, I am now also overseeing the workplace experience efforts for Jam City, working closely with the current Director of Workplace Experience.

Culver City, California, Us

In addition to my DEIB and L&D responsibilities, I am in charge of overseeing the efforts for internal People communications and employee experience (employee events, engagement surveys, onboarding, etc.)

Culver City, California, Us

In addition to my DEIB responsibilities, I took ownership of Learning & Development. Created and launched a mentorship program for high-potentials, introduced 1:1 coaching for leadership development and LinkedIn Learning for just-in-time training.

Culver City, California, Us

Responsible for creating the DEIB department from scratch. Launched Internal Jam Sessions and continued to host Jam Talks to help employees learn from one another and connect with diverse speakers. Launched a monthly DEIB newsletter to keep employees informed of awareness dates around the globe to celebrate everyone’s uniqueness. Deployed the Inclusion Influencer workshop for new hires and interns.

Miami, Florida, Us

Led an award-winning department in 2018 responsible for improving the employee experience through policies, practices, and a culture that values and promotes DEIB. Designed, developed, launched, and evaluated the effectiveness of initiatives and programs, including the annual employee engagement survey, engagement action plans, employee resource groups, diversity initiatives, and benchmarking for all 87,000 global employees. D&I scores on the engagement survey increased by 2.7% from 2017 to 2019. Programs and Initiatives:- Facilitator of listening sessions across the company- Collaborated on the design of the first inclusion index survey- Lead content workstream for RCGs Wellbeing campaign during the 2020 crisis- Created and launched the company's first Diversity Week and Mental Health Week- Designed and delivered 16 monthly Inclusion Influencer workshops and an abbreviated version for new hires- Designed and launched engagement survey in under 30 days for Silversea Cruises- Created objectives, structure, and guidelines for the Employee Resource Groups- Expanded D&I Team to include two direct reports during 2018- Managed the annual employee engagement survey, results presentations, and follow-up action planning sessions (2.2% increase) Speaker: 08.20 "Is Unconscious Bias Training Enough?" Florida Business of Diversity & Inclusion05.20 "Resiliencia" Red Shoe Movement Circulo Virtual de Mentorship04.20 "Leveraging ERGs in the Age of COVID" panel11.19 "Intersection of Engagement & Inclusion" panel Employee Engagement & Experience Summit (The Conference Board)10.19 EY 2019 Latino Professional Leadership Forum panel09.19 EY Let's Talk! Embracing Diversity panel04.18 Diversity & Inclusion Best Practices ForumAwards:2019 | 2020 Forbes Most Diverse Companies2018 | 2019 | 2020 Forbes America's Best Large Employers2018 | 2020 Best Places to Work for LGBTQ Equality HRC CEI 100%

Miami, Florida, Us

Responsible for administering the annual employee engagement survey and pulse surveys, as well as facilitating data analyses, presentations, and leader action plans to address gaps. Manage special projects and initiatives, including the relaunch of a D&I team, benchmarking, and adding new benefits. - Co-creator of the Diversity Leadership Network (grass roots team of 64 senior leaders from 38 companies who excel at D&I)- Managed RFP to select vendor and launched Unconscious Bias training- Managed the Employee Activities Council ($60K annual budget for 6 events/year)- Designed, launched, and managed Employee Resource Groups ($90K annual budget for 6 groups)- Managed RFP to select vendor for employee discounts (increased offers by over 5 times while reducing time spent by HR by 87.5%)- Managed special projects to boost employee morale, including Postcards for Humanity, ConnectMiami, the 2017 solar eclipse, and Our Future Looks Bright- Applied to numerous D&I awards to benchmark RCL against other companies and then developed programs and projects to fill gaps- Launched new engagement survey- RFI to replace employee engagement survey vendor before 2017 survey launch (reduced annual cost from $14.91/employee to $2.31/employee, added 6 new features, reduced analyst and administrator time by 60%, and included action planning tools that tracked accountability) - Designed and launched the D&I Department from scratch in April 2016Speaker:12.17 "Our Diversity Journey" The Diversity & Inclusion West Coast Conference hosted by The Conference Board10.17 "From Good to Great - Implementing Inclusion in an already Diverse Environment" ERG & Council ConferenceAwards:2017 Forbes America's Best Large Employers2016 | 2017 Best Places to Work for LGBTQ Equality HRC CEI 100%2017 Business of the Year for outstanding corporate and community leadership in Diversity & Inclusion (Miami-Dade Gay & Lesbian Chamber of Commerce)2017 Champions of Equality (SAVE Foundation)

Miami, Florida, Us

Responsible for the annual employee engagement survey, benchmarking RCL in both wellness and employer of choice, and managed special projects for the new CHRO. - Sourced, vetted, pitched, gained approval for, and launched 5 new benefits each year during 2015 and 2016- Designed and launched an employee suggestion program, including the communication strategy and plan as well as all forms and workflow (received 152 submissions of which 4 were implemented in 2014)- Created universal calendar for all global company events and special occasions (10 countries)- Completed applications for employer of choice awards – won 2 lost 3- Completed applications for wellness program awards – won 3- Managed numerous wellness projects - Streamlined employee engagement survey data analysis - moving from paper and binders to a pen drive that included a visual summary (prevented special requests for data slicing) Awards:2014 | 2015 50 Most Engaged Workplaces™2015 South Florida Business Journal Healthiest Employee Large Company2015 Healthiest 100 Employers2014 American Heart Association Fit Friendly Company

Miami, Florida, Us

Responsible for tenure and performance awards, employee events, and special projects.- Took over the annual employee engagement survey program in 2014- Applied for employer of choice awards to benchmark against top employers (won 5)- Managed Employee Activity Council and events, including Take Your Child to Work and Halloween for all 3 US locations - Refreshed process to incorporate a custom barcode system in-house that resulted in 93% reduction in lost service awards for shipboard employees- Managed RFI to move all service awards to an online platform- Managed RFI to move from a manual inventory of service awards to an online platform for global land-based employees - Designed new workflow that abandoned paper forms in favor of a custom online platform- Revamped the performance rewards program by adding leader and employee of the quarter awardsAwards:2012 | 2013 50 Most Engaged Workplaces™2012 Quantum Employee Voice Award for Raising Engagement2008 | 2014 Quantum Employee Voice Award for Highest Level of Engagement

While raising my newborn son I decided to start my own business. In addition to helping us network with other stay-at-home Moms and their children, I was able to leverage my college education. I put together weekly lesson plans for groups of Moms and infants that came to my house for Spanish classes. I was also hired by Continental Airlines through an agent to provide Spanish classes for interested employees (from pilots to gate agents to executives).

I was the lead project manager for all consulting engagements, administrator of the Lominger competency model software, and consultant/trainer on projects where we were teaching HR departments how to leverage competency models and/or delivering 360-degree feedback.

Freelance translator, interpreter and tutor for families and business (e.g. Continental Airlines, Crossing Borders)

Wan Chai, Hong Kong, Hk

I served as interpreter for Hong-Kong business delegations visiting Chile. I also helped with planning the trade shows.

Las Condes, Región Metropolitana De Santiago, Cl

I was a flight attendant only during weekends, while being a full time student in college.

Med, Education

Ba, Translation And Interpretation - English And French To Spanish

High School Diploma, Biology, English