Francisco Cruz

Francisco Cruz Email and Phone Number

Business System Analyst specializing in Data Analysis at Charter Communications @ Charter Communications
stamford, connecticut, united states
Francisco Cruz's Location
Lexington County, South Carolina, United States, United States
About Francisco Cruz

With over six and a half years of experience at Charter Communications, my core competencies in data modeling, visualization, and forecasting are fundamental to my role as a Business System Analyst. At Charter, my mission is to leverage data to drive strategic decisions and enhance operational efficiency. My expertise in SQL, Power BI, and R, enables me to translate complex datasets into actionable insights, aligning with our company's culture of innovation and continuous improvement.In my most recent work, I've honed my skills in developing comprehensive data models and automating reporting processes for a vast workforce. My contributions include deploying Time Series Analysis models to forecast call center volumes, significantly improving planning accuracy. This ability to transform business needs into functional solutions has repeatedly empowered our leadership with robust performance reports, positioning me as a vital asset in supporting Charter Communications' strategic goals.

Francisco Cruz's Current Company Details
Charter Communications

Charter Communications

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Business System Analyst specializing in Data Analysis at Charter Communications
stamford, connecticut, united states
Website:
charter.com
Employees:
25355
Francisco Cruz Work Experience Details
  • Charter Communications
    Business System Analyst
    Charter Communications Mar 2018 - Present
    West Columbia, South Carolina
    •Developed comprehensive data models utilizing SQL, Power BI, and Power Query for PeopleSoft, Avaya CMS, and EWFM Workforce datasets across Sales Retention and Digital Sales channels.•Applied Time Series Analysis models in R to forecast call center volumes up to 180+ days in advance, improving accuracy for staffing and budgeting.•Automated reporting processes for over 10,000 call center employees, streamlining KPI and metric analysis across multiple North American sites.• Translated business needs into functional data solutions by integrating disparate data sources (SQL servers, flat files, MicroStrategy, SharePoint).•Delivered regular and ad hoc performance reports to executive leadership, supporting data-driven decision-making and strategic initiatives.
  • Charter Communications
    Analyst, Forecasting And Staffing
    Charter Communications Jan 2017 - Mar 2018
    West Columbia, South Carolina
  • Charter Communications
    Sales Operations Support Supervisor
    Charter Communications Oct 2013 - Jan 2017
  • Marriott International
    Senior Group Services Coordinator
    Marriott International Aug 2012 - Aug 2013
    Orlando, Florida Area
    Billing and Rooms Management for Meeting planners before during and after their event.
  • Marriott International
    Front Office Supervisor
    Marriott International Dec 2010 - Aug 2012
    Orlando, Florida Area
    Provide an excellent arrival and departure experience for our guests in Our World.
  • Aeropostale
    Assistant Manager
    Aeropostale Feb 2008 - Feb 2010

Francisco Cruz Skills

Customer Satisfaction Front Office Laptops Hospitality Desktop Computers Comptia A+ Certification Hospitality Management Hotels Hospitality Industry Food And Beverage Hotel Management Resorts Banquets Catering Rooms Division Revenue Analysis Tourism Property Management Systems Yield Management

Francisco Cruz Education Details

  • Lake Wales Senior High School
    Lake Wales Senior High School
    Diploma

Frequently Asked Questions about Francisco Cruz

What company does Francisco Cruz work for?

Francisco Cruz works for Charter Communications

What is Francisco Cruz's role at the current company?

Francisco Cruz's current role is Business System Analyst specializing in Data Analysis at Charter Communications.

What is Francisco Cruz's email address?

Francisco Cruz's email address is do****@****hoo.com

What is Francisco Cruz's direct phone number?

Francisco Cruz's direct phone number is +140773*****

What schools did Francisco Cruz attend?

Francisco Cruz attended Lake Wales Senior High School.

What are some of Francisco Cruz's interests?

Francisco Cruz has interest in Cooking, Exercise, Electronics, Investing, Diet, Reading, Fitness, Gourmet Cooking, Music, Automobiles.

What skills is Francisco Cruz known for?

Francisco Cruz has skills like Customer Satisfaction, Front Office, Laptops, Hospitality, Desktop Computers, Comptia A+ Certification, Hospitality Management, Hotels, Hospitality Industry, Food And Beverage, Hotel Management, Resorts.

Who are Francisco Cruz's colleagues?

Francisco Cruz's colleagues are Gabby Llanos, Sarah Kittner, Sandra Tuholske, Kannady, J, Don Halter, Jeff Adams, Ricardo Meleschi.

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