Key achievement: Increased technical knowledge of project’s stakeholders regarding testing procedures to help them understand the importance of testing during early stages, how testing improves overall quality and how testing industry standards works in real life scenarios. ▪ Developed test cases, scripts, plans and procedures for testing Alexa Skills and Google Actions projects, diminishing the amount of resources needed to verify all of their requirements by 70%.▪ Identified testing challenges for emerging technologies projects which allowed the quality assurance department to optimize and focus testing efforts based on the risk of the different areas, technology limitations and test conditions.▪ Explored new technologies, testing methods and tools to establish new testing guidelines and created point of reference documentations which allowed a standardization of testing procedures and workflow for UAT handover to gain confidence that each project meets client’s requirements.

Key achievement: Lead quality Assurance testing activities during 15 months for Campbell’s Soup main marketing ecosystem. Which consisted in the development of a Hub Website, Mobile App and Amazon Alexa Skill.▪ Coordinated and reviewed Quality Assurance department activities and assessments to meet industry standards and client requirements which translated into 90% customer satisfaction.▪ Established formal Quality Assurance department methodology, test management plans, defect management plans, overall test policies and procedures and workflow processes to include quality checks in 100% of projects.▪ Ensured ongoing training of Quality Assurance Department staff and developed a performance evaluation tool that provides bi-monthly improvement suggestions. ▪ Collaborated effectively with cross-functional project teams from 5 different locations to provide tailor-made customer experience in alignment with their business expectations.

Worked in multiple products, technologies, and environments, documenting and recording high quality test cases. Primarily focused on voice application and digital ecosystems (Amazon Echo, AWS, State Machines, etc).

Participated in the promotion, sale and distribution of a wide range of computer products and services offered by the company, through direct interaction with potential customers.

Interacted with customers to provide and process information in response to their questions, concerns and requests about the products and services offered by the company.