Francisco Donato Email & Phone Number

Irving, Texas, United States

• Assisted corporate functions achieve projected synergies after Energy Harbor’s integration to VistraCorp.
• Provided actionable analysis to C-Suite executives.

Texas, United States

• RFP Coordinator
• Coordinated multiple teams (marketing, sales, account management) to deliver an effective and comprehensive response for proposals in TXU, Dynegy, and Homefield energy markets.MS365 EnablementPiloted project management.
• Assessed friction points preventing technology adoption within organization.
• Assisted Enablement Team with process gap improvement.

Irving, Texas, United States

• Diagnosed dynamic order-fulfillment problems
• Assisted tier 1 and tier 2 through supervisory consults
• Frequently implemented same-day policy changes to accurately assist customers
• Provided global white-glove customer service
• Assisted in the Xbox Series console launch of 2020

Grapevine, Texas, United States

• Used multiple data points to assess the fraud probability of physical and digital orders
• Analyzed fraud chargeback data to pinpoint current criminal patterns and system vulnerabilities
• Used data-extracts and pivot table analysis to continuously update fraud possibility scenarios
• Efficiently handled increased order revision volume while maintaining excellent chargeback-rates
• Well versed in Ethoca, Emailage, Whitepages, and similar information providers

Texas, United States

• Attentively engaged with clients and vendors to bring event visions to life
• Provided day of assistance including event setup, teardown, vendor management, client direction, and scheduling.
• Performed administrative services across broad spectrum of business operations
• Remained focused and engaged with clients from initial consult to delivery

Dallas, Texas, United States

• Contributed writing, design, playtesting, and balancing into Cratel Studio's video game title, "Court of Ashes"
• Produced over 300 narrative-driven strategy scenarios with variable preconditions and outcomes.
• Created costs and payment structures, utilizing the game's mechanics, that affected the players' choices and outcomes.
• Created meticulous system of non-linear narrative through developer's coding framework.
• https://store.steampowered.com/app/1098720/Court_of_Ashes/

Denton, TX

Mckinney, Texas

• Established familiarity with the day-to-day operations of the misdemeanor courts from the perspective of the District Attorney's Office
• Created, amended, and organized new and existing case files
• Observed voir dire and subsequent juror assessments by interviewing attorneys.
• Spectated misdemeanor trials.