Francisco Donato Email & Phone Number

Bedford, Tx, Us

Irving, Texas, United States

• Assisted corporate functions achieve projected synergies after Energy Harbor’s integration to VistraCorp.• Provided actionable analysis to C-Suite executives.

Texas, United States

RFP Coordinator • Coordinated multiple teams (marketing, sales, account management) to deliver an effective and comprehensive response for proposals in TXU, Dynegy, and Homefield energy markets.MS365 EnablementPiloted project management and day to day operations to various teams through Teams, Outlook, and One-Note integration.• Assessed friction points preventing technology adoption within organization.• Assisted Enablement Team with process gap improvement.

Irving, Texas, United States

• Diagnosed dynamic order-fulfillment problems • Assisted tier 1 and tier 2 through supervisory consults • Frequently implemented same-day policy changes to accurately assist customers• Provided global white-glove customer service • Assisted in the Xbox Series console launch of 2020

Grapevine, Texas, United States

• Used multiple data points to assess the fraud probability of physical and digital orders• Analyzed fraud chargeback data to pinpoint current criminal patterns and system vulnerabilities• Used data-extracts and pivot table analysis to continuously update fraud possibility scenarios• Efficiently handled increased order revision volume while maintaining excellent chargeback-rates• Well versed in Ethoca, Emailage, Whitepages, and similar information providers

Texas, United States

• Attentively engaged with clients and vendors to bring event visions to life• Provided day of assistance including event setup, teardown, vendor management, client direction, and scheduling. • Performed administrative services across broad spectrum of business operations• Remained focused and engaged with clients from initial consult to delivery

Dallas, Texas, United States

• Contributed writing, design, playtesting, and balancing into Cratel Studio's video game title, "Court of Ashes"• Produced over 300 narrative-driven strategy scenarios with variable preconditions and outcomes.• Created costs and payment structures, utilizing the game's mechanics, that affected the players' choices and outcomes.• Created meticulous system of non-linear narrative through developer's coding framework.• https://store.steampowered.com/app/1098720/Court_of_Ashes/

Denton, Tx

Mckinney, Texas

• Established familiarity with the day-to-day operations of the misdemeanor courts from the perspective of the District Attorney's Office• Created, amended, and organized new and existing case files• Observed voir dire and subsequent juror assessments by interviewing attorneys.• Spectated misdemeanor trials.