North America and LATAM Service Desk Director, Quality Assurance in Service Desk operations plus Mexico Dealer operations. Managing the teams supporting USA, Canada, Mexico, Chile, Colombia and Peru GMF employee as level 1 and level 2 support along with Mexico Dealers operations. Responsible of Service Desk globalization initiative along with the new processes / best practices to improve our support level. Quality assurance of the entire GMF Service Desk tasks execution.

LATAM Service Desk and Mexico Dealer Support Manager. Responsible for support operations of Mexico, Chile, Colombia and Peru supporting all GMF employees along with Mexico Dealers operations on their credit applications origination system. Best practices implementation, support hour negotiation with the business and looking for new enhacements to improve our service provided.

LATAM Service Desk and Mexico Dealer Support Supervisor. Responsible for support operations of Mexico, Chile, Colombia and Peru supporting all GMF employees along with Mexico Dealers operations on their credit applications origination system.

Development and Implementation of Applications for commercial department. Development and Support for the “Quote” application and Administrator and Implementation of CRM system as the main activities performed.

Líder de Proyecto como desarrollo de Aplicaciones para automatización de procesos de Manufactura, implementadas y soportadas en todos los países de Latinoamérica. Administrador de “Business Intelligence ” SAP Bo 3.1 para México. Administrador de SQL Server. Implementación de tecnología Web .NET