Dispute resolution coordinator for EMEA and Amer regions, resolving the root cause of the disputed issue, by engaging with the customer, SBG Collections Team, and the business function for PSS and SST.Industrial Automation.

Customer Experience Supervisor for PPE1 Phones team responsible to process general inquiries such as Quoting, Stock availability, process Credits & Returns, manage the Logo hard hats orders and follow up of new items set up, guide the team and customers to use the eComm portal to check order status.Took over the team on November 2020 with the following KPIs CSAT 86.09%, ACSAT 91.11%, FCR 91.10%, CCR 88.82% and C2C 92.8%.The KPIs for June 2021 are CSAT 96%, ACSAT 96%, FCR 94%, CCR 95%… Show more Customer Experience Supervisor for PPE1 Phones team responsible to process general inquiries such as Quoting, Stock availability, process Credits & Returns, manage the Logo hard hats orders and follow up of new items set up, guide the team and customers to use the eComm portal to check order status.Took over the team on November 2020 with the following KPIs CSAT 86.09%, ACSAT 91.11%, FCR 91.10%, CCR 88.82% and C2C 92.8%.The KPIs for June 2021 are CSAT 96%, ACSAT 96%, FCR 94%, CCR 95% and C2C 93%, this results are driven on a work strategy based on skills, good practices and a full understanding of all of the KPIs and how to trigger the numbers.The daily tier is presented by all of the CSRs in order to make them sensible to the information and how the team is performing day to day, this way the agents become more aware of the needs of the team and how to adjust resources to obtain the results. Show less

Manual, EDI, and Conexiom Order Management supervisor for PPE US Industrial Accounts.Participated as well in the eCommerce implementation, migration of 6 EDI accounts and mapping for 32 Conexiom settings..Managed the OE team with Head Count efficiency savings (2 FTE) and improvement in KPIs of the team, defined daily goals and lead with accurate data based on salesforce dashboards and SAP reports.Started October 2019 with CCR 74%, CSAT 86.4%, ACSAT 87.5% and FCR 91.2% and delivered… Show more Manual, EDI, and Conexiom Order Management supervisor for PPE US Industrial Accounts.Participated as well in the eCommerce implementation, migration of 6 EDI accounts and mapping for 32 Conexiom settings..Managed the OE team with Head Count efficiency savings (2 FTE) and improvement in KPIs of the team, defined daily goals and lead with accurate data based on salesforce dashboards and SAP reports.Started October 2019 with CCR 74%, CSAT 86.4%, ACSAT 87.5% and FCR 91.2% and delivered an improvement of CCR 97.8%, CSAT 98%, ACSAT 98% and FCR 100% by November 2020.Developed with the QA, the right CCR strategy for Order Management team, fully oriented to the orders process (Manual, EDI, Conx) and a better communication with customers that resulted in a greater Customer Satisfaction. Show less

 BMW X5,X6, X7.Cooperate in identifying and developing suggestions for improvement; implement the actions determined, leading a team of 12 Engineers TE, AV & CAD. Support other units in managing large-scale company tasks  Lead (technically and disciplinarily) a large unit with different/more complex functions  Conduct personnel assignment planning and disposition, taking into account company goals  Instruct, encourage, motivate and evaluate associates; take… Show more  BMW X5,X6, X7.Cooperate in identifying and developing suggestions for improvement; implement the actions determined, leading a team of 12 Engineers TE, AV & CAD. Support other units in managing large-scale company tasks  Lead (technically and disciplinarily) a large unit with different/more complex functions  Conduct personnel assignment planning and disposition, taking into account company goals  Instruct, encourage, motivate and evaluate associates; take disciplinary actions as necessary  Assure delivery fulfillment and quality by the efficient use of machinery, material and equipment; according to the criteria of production planning/control and characteristics  Assure quality testing on parts based on test plans, technical drawings, and work instructions (e.g. with regard to function, completeness, etc.), compare target/actual deviations as necessary  Set priorities within stated times and goals  Conduct shift and operations planning.Taking care about the timeline and organize support if it's necessary (in case of answers or capacity). Arrange work within the team to finish on time. Responsible CMH phase 9. Take care of the team, workload, capacity and environment. Keep in touch with Development about changes coordination.Check the performance of the team, evaluating and collecting KPIs.Create New part numbers (design, supplier and demand definition).Solving problems and check feasability for optimizations addressed by other areas.Implement actions to solve current problems in product/process of the harness. Show less

Participated in the transition of the G05/G07 BMW project (Romania - Mexico).Participated in the optimization of Audi modules, reducing times and improving processes.Supported Puebla plant during the Audi Q5 project transition between Tunisia and Mexico.Routing harnesses and their components adhering to customer and internal specifications and requirements while developing designs that ensures feasibility for installation into vehicle. Timely implementation of design… Show more Participated in the transition of the G05/G07 BMW project (Romania - Mexico).Participated in the optimization of Audi modules, reducing times and improving processes.Supported Puebla plant during the Audi Q5 project transition between Tunisia and Mexico.Routing harnesses and their components adhering to customer and internal specifications and requirements while developing designs that ensures feasibility for installation into vehicle. Timely implementation of design changes during project development, prototype and production build phases for VW Passat, Golf and Atlas.Supported Masaya and Lagos de Moreno production lines during prototype and first build phases of VW 416 Atlas new project, cooperating in the definition of the production methods, procedures and actions for product improvement and optimizations. Continuous support on production series for VW416 Atlas (Masaya and Lagos de Moreno), VW 37X Golf (Puebla) and VW 411 Passat (SLP), reviewing and evaluating potential cost reduction ideas and resolving harness design issues. Show less

Took part in the preparation of the building and the setup of the ATS/By pass line.Layout changes for space optimization.Line capability definition. Cycle times, line balancing.Prepared necessary documentation for every day operation such as Process Documentation and FMEA for both ATS & By pass Lines.Capital management of a $740 000 USD RFA for the transition of the ATS/By pass line.Expense control according to a monthly budget for Line Improvements such as safety, quality… Show more Took part in the preparation of the building and the setup of the ATS/By pass line.Layout changes for space optimization.Line capability definition. Cycle times, line balancing.Prepared necessary documentation for every day operation such as Process Documentation and FMEA for both ATS & By pass Lines.Capital management of a $740 000 USD RFA for the transition of the ATS/By pass line.Expense control according to a monthly budget for Line Improvements such as safety, quality, fixtures, tooling, lifting devices.Indirect materials planning, negotiating pricing and lead time with suppliers.Supported the quality department with raw material inspection.Defined the preventive maintenance program according to the needs and specifications of machines, tools, hoists.Participated in the Material Replenishment Project “Line Mapping”, setting the material min and max levels for daily usage according to production volumes.Implemented, tested and validated tooling and fixtures for the process.Machinery and equipment safety releasing.Developing the packaging and material picking process for units pre-assembled in SLP and finished in the USA for the Buy America project.Review and implementation of MCOs (Manufacturing Change Orders). Show less