Francisco Lino Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, England, United Kingdom

Lagos, Faro, Portugal

Managed and recorded patients’ information and completes registration forms for admission process. Arranged and scheduled appointments and exams through email and telephone.Contributed in reorganisation and operationalization of physical spaces and patient's circuits in hospital along with overseeing and supervising pre-triage desk during Covid19 pandemic. Steered invoicing patients, executed national, foreign insurances, and public healthcare schemes. Directed and operated in different departments and hospitals of same group as per requirements. Boosted payments approximately 15% by collaborating with foreign insurance companies.Ensure patients' exams and surgeries by requesting insurance authorizations.

Lisbon Area, Portugal

Chichester, United Kingdom

Organised and retained appointments and treatments by collaborating with network providers. Led and arranged transport and accommodation for patient's and companions. Oversaw and administered multiple cases from 40 to 80 cases per day to assure high quality of service. Operated in a team that directed and managed corporate clients, dealing high net worth group policies/individuals, multinational companies, universities, and volunteering projects. Oversaw and converted medical reports as well as facilitated medical team as a bilingual person. Facilitated patients and resolve complaints by effective communication and identifying requirements.Recognised and implemented best medical facilities worldwide and protected payments for providers by steering and coordinating with procurement team.Directed and communicated with cross-functional teams and insurance companies to acquire patients' treatments as per requirement.

Bath, England, United Kingdom

Spearheaded and coordinated with clients by telephone and electronically. Led and communicated with service providers to plan, arrange, and book flights, hotels, and ambulances in UK and abroad. Steered and interacted with medical escorts and established repatriations to reverse culture shock.Identified solutions and resolved patients’ problems by collaborating with medical staff.

Northampton, United Kingdom

Directed and delivered exceptional services increase customer satisfaction and loyalty. Fostered and maintained congenial relationship with guests to increase customer satisfaction and retention. Prepared and presented accurate audit and authentic billing report to senior business management. Managed and maintained high quality of food and service to increase business efficiency. Enhanced operational efficiency and improved services and customer experience by overseeing and managing hotel over all the night.Increased the sales during the night shift in 8% by establishing and deploying loyalty program in the hotel.

Lisbon, Portugal

Assembled all logistical aspects of repatriation cases, including flight bookings, accommodation, and long-distance towing services. Contributed in contacting providers for guarantees of payment and cost estimation.Reduced the costs of assistance in the breakdown department in 1%.Delivered international roadside assistance for file opening and contacting providers, while supporting Policyholders outside Spain.