Francisco Maraboli Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Provide customer support via online chat service. Assist with banking issues including escalated situations. Assist with reporting and troubleshooting technical issues. Maintain required KPI’s including Net Promoter Score as well as First Chat Resolution.

Provided customer support via phone for account openings, banking issues and online digital portal. Maintain current knowledge of banking regulations and compliance issues. Responsible for encouraging customers to use CapitalOne products. Maintain required KPI’s including time of call and after call reporting.

Dover, Delaware Area

As a retail position customer service and customer care were the two main priorities while working for gamestop. as an entry position organization and effective communication are key skills. Once moving to a management position the skill set focused more on tasking and delegation while still maintaining organized schedules and supporting employee morale

Scheduling, client outreach, and effective communication skills were paramount to success while in this position. Being a direct sales position the ability to manage time and current clients with going out and finding more required diligent upkeep and planning

Law Office Of Christian Alfaya

As a legal intern I spent a large portion of time inputting information onto the computers, gather the appropriate information from clients as well as file paperwork. Efficiency and Accuracy were key to success while in this position

Dover, Delaware Area

Multitasking and Strong time management skills were required to succeed.

Bachelor Of Arts - Ba, Linguistics

Activities and Societies: Phi Mu Alpha, Marching Band

High School Diploma, Autocad