- Team management (realization of weekly meetings, monitoring processes of recruitment consultants, etc.) - Taking part in the decision process; - Training and coaching of new employees; - Client Relationship Management; - Guidance to candidates for any HR matter; - Responsible for create, send and receiving all offers and candidate's documentation for the Portuguese market; - Help and support the Client in different generalist tasks needed; - Responsible for creating offer letters, reviewing and processing candidate documentation accordingly;

- Responsible for managing the complete recruitment process- Definition of the recruitment strategy in a digital environment, using different job portals- Performing skill-based interviews and elaborated detailed reports - Follow-up of all processes with clients and candidates by maintaining effective communication- Guiding client over each sector’s tendency- Building a solid relationship with client in partnership with Account Manager’s team- Selection of the best talent

- Handle an average of 120+ calls and emails per day, in Portuguese, Spanish and English, with tasks that include managing online orders and shipments, registering new customers, retrieving customer data, presenting relevant product information and cancelling services- Average incident resolution time of around 4 minutes per case- Handling of up to 5 different simultaneous platforms per incident resolution- Average case resolution success rate of 85%

- International internship through the national program INOV Contacto C25 – AICEP Portugal, which only 200 candidates were chosen- Responsible for developing and managing 3 large multilateral B2B performance benchmarking programs for clients and suppliers within the FMCG Portuguese market- Mapping and building more than 30 key performance indicators for traditional and eCommerce channels and structure the evaluation surveys. - Assemble presentations and reports of the study for retailers which cover more than 80% of the Portuguese market and 35 different suppliers such as Unilever, Procter & Gamble, L'Oreal, etc.- Manage the participants' contact list excel database with more than 600 answers to the study- Prepare and conduct 2 to 3 interviews per day for quality feedback collection- Overall development and management of data input in over 20 excel different databases

- 2 months of training in Salamanca (Spain) in 3 different sections in a store with more than a 1 million/month in sales- Opening member at the new store in Águeda, which reached half million in sales for the first month- Section Manager - achieved 3 new section sales records in less than a year

- Elected member of the Internal Administration Department in the Academic Association of Aveiro University- Manage and maintenance of the AAUAv assets, including the vehicle fleet and the space infrastructures- Support the logistical aspects of different events promoted by the association, which aimed to the student community- Development and implementation of space restructure plans- Vote in the strategic decisions as a direction member representing more than 15000 students

- Member of a department with 2 to 3 weekly meetings.- Responsible for organizing and leading 2 teambuilding projects every semester.- Project manager of 5 different social impact events and team manager twice in a social campaign with 14 people. - Coordinator and leading trainer in a 2 year trainee program responsible for the training of 5 to 6 trainees every semester in internal practices, personal development and social needs tracking.