Bilingual Customer Service Representative
Currentsuporte ao sistema; coleta de dados para planilha em Excel; tratamento de chamados internacionais
Oct 2022 - Present
AeroLeads people directory · profile
Francisco De Paula Email & Phone Number
Technical Support Specialist in English, Spanish or Portuguese
at
Movida Aluguel de Carros
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist in English, Spanish or Portuguese
Location
Greater São Paulo Area, Brazil
Company size
Who is Francisco De Paula? Overview
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Quick answer
Francisco De Paula is listed as Technical Support Specialist in English, Spanish or Portuguese at Movida Aluguel de Carros, a with 1517 employees, based in Greater São Paulo Area, Brazil. AeroLeads shows a matched LinkedIn profile for Francisco De Paula.
Francisco De Paula previously worked as Bilingual Customer Service Representative at Movida Aluguel De Carros and Technnical support Analyst at Sitel Group. Francisco De Paula holds Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas from Faculdade Metropolitana.
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Movida Aluguel de Carros
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Profile bio
About Francisco De Paula
More than 10 years of experience in Call Centers helping users to solve their problems or achieve their goals in English, Spanish or Portuguese.I - 4 years working in an Air company Call Center in sales, ticketing, Customer Service Center (Called SAC in Brazil). System used = AmadeuslI - Another 5 years of techical support at internet (Solving problems with internet conexion in Big Companies) or Antivirus problems for users. Remote control, installation, uninstallation, removing virus, update operational systems or browser or apps.III - Bank Support for Credit Card issues, emergencial cash analisy and First Call Resolution (Santander).Also experience in changing miles from card into products for users (Itaú).IV - Travel Agency. Another 2 and a half years helping customers to find the best place to travel, or to solve problems during their staying, being at the hotel, or problems with suppliers or outsourceds.System used = Amadeus, Air companies and Rental Cars particular system.
Current workplace
Francisco De Paula's current company
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Movida Aluguel De Carros
6 roles
Francisco De Paula work experience
A career timeline built from the work history available for this profile.
Technnical Support Analyst
- Customer support in Spanish, especially from Spain (Country) when claiming operational system errors, apps or browsers. Troubleshooting based on analisys realized on the phone, via remote or via files sent by customer to explain the problem and what they expected to see when it is done. - Support for Antivirus in: Windows, Mac, Android - Selling- Escalation to level 2 when the "problem" demands a specific professional or authorization from a manager.
Sep 2020 - Oct 2022
Level 3 Assistant
- Changing miles from Credit Card into air tickets, shows, travels anywhere, restaurants and everything placed on tourism; - System operated: Jira, Amadeus, Airplane and Rent-A-Car specific portals;- Knowledge in Amadeus
Jun 2019 - Jan 2020
Bilingual Assistant
- 5 years of experience, working as Bilingual assistant + Level 2 assistant + Back Office Control;- Knowledge in Amadeus Graphic and Criptical;- Support for Call Centers in Brazil, USA and Colombia for ticketing when automaticaly the programs did not respond, ticket validations, re issue tickets, vouchers for foods inside aeroport or hotel booking when planes were cancelled.
Sep 2014 - Jun 2019
Trilingual Agent
- Technical support for internet solutions in Big companies around the world;- Searching and schedulling engineers to, presentially solve the problem, which could be since from just re installing Data systems, until reconnect internet replacing wires and boards;- Systems: Genesys & Cares for solving techical problems.- System Microsoft CRM Dynamics to register activities and follow up.
Dec 2012 - May 2016
Marketing Trainee
- Monitoring of implementation of the CRM Dynamics software and all the maintenance of information for this system in order to deliver accurate information to the sales team; - Research of industrial inputs and materials prices; - Analysis and market research for new sales and expansion of the brand in the company.
Jul 2010 - Jul 2012
Team & coworkers
Colleagues at Movida Aluguel de Carros
Other employees you can reach at movida.com.br. View company contacts for 1517 employees →
RA
Rodrigo Afonso De Souza
Colleague at Movida Aluguel De CarrosMogi Das Cruzes, São Paulo, Brazil
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IN
Isac Nilton Barbosa Da Silva
Colleague at Movida Aluguel De CarrosLauro De Freitas, Bahia, Brazil
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GB
Gabrielle Borsari
Colleague at Movida Aluguel De CarrosMogi Das Cruzes, São Paulo, Brazil
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BN
Bruno Nunes
Colleague at Movida Aluguel De CarrosRio De Janeiro, Brazil
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JC
Julio Cesar
Colleague at Movida Aluguel De CarrosPuerto Cortés, Cortés, Honduras
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AD
Ayrton Dos Santos
Colleague at Movida Aluguel De CarrosSão Paulo, Brazil
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CC
Clayton Coelho
Colleague at Movida Aluguel De CarrosSão Bernardo Do Campo, São Paulo, Brazil
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KC
Katlyn Cipollini
Colleague at Movida Aluguel De CarrosBrazil
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BN
Bruna Nunes Clemes
Colleague at Movida Aluguel De CarrosCachoeirinha, Rio Grande Do Sul, Brazil
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AP
Anna Paula Lima Kecek
Colleague at Movida Aluguel De CarrosSão Paulo, Brazil
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Rodrigo Afonso De Souza
Colleague at Movida Aluguel De CarrosMogi Das Cruzes, São Paulo, Brazil
View →
IN
Isac Nilton Barbosa Da Silva
Colleague at Movida Aluguel De CarrosLauro De Freitas, Bahia, Brazil
View →
GB
Gabrielle Borsari
Colleague at Movida Aluguel De CarrosMogi Das Cruzes, São Paulo, Brazil
View →
BN
Bruno Nunes
Colleague at Movida Aluguel De CarrosRio De Janeiro, Brazil
View →
JC
Julio Cesar
Colleague at Movida Aluguel De CarrosPuerto Cortés, Cortés, Honduras
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AD
Ayrton Dos Santos
Colleague at Movida Aluguel De CarrosSão Paulo, Brazil
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CC
Clayton Coelho
Colleague at Movida Aluguel De CarrosSão Bernardo Do Campo, São Paulo, Brazil
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KC
Katlyn Cipollini
Colleague at Movida Aluguel De CarrosBrazil
View →
BN
Bruna Nunes Clemes
Colleague at Movida Aluguel De CarrosCachoeirinha, Rio Grande Do Sul, Brazil
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AP
Anna Paula Lima Kecek
Colleague at Movida Aluguel De CarrosSão Paulo, Brazil
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3 education records
Francisco De Paula education
Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas
Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services
Ensino Médio
Professor Geraldo Justiniano De Resende Silv
FAQ
Frequently asked questions about Francisco De Paula
Quick answers generated from the profile data available on this page.
What company does Francisco De Paula work for?
Francisco De Paula works for Movida Aluguel de Carros.
What is Francisco De Paula's role at Movida Aluguel de Carros?
Francisco De Paula is listed as Technical Support Specialist in English, Spanish or Portuguese at Movida Aluguel de Carros.
Where is Francisco De Paula based?
Francisco De Paula is based in Greater São Paulo Area, Brazil while working with Movida Aluguel de Carros.
What companies has Francisco De Paula worked for?
Francisco De Paula has worked for Movida Aluguel De Carros, Sitel Group, Flytour Group, Avianca Brasil, and Nokia.
Who are Francisco De Paula's colleagues at Movida Aluguel de Carros?
Francisco De Paula's colleagues at Movida Aluguel de Carros include Rodrigo Afonso De Souza, Isac Nilton Barbosa Da Silva, Gabrielle Borsari, Bruno Nunes, and Julio Cesar.
How can I contact Francisco De Paula?
You can use AeroLeads to view verified contact signals for Francisco De Paula at Movida Aluguel de Carros, including work email, phone, and LinkedIn data when available.
What schools did Francisco De Paula attend?
Francisco De Paula holds Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas from Faculdade Metropolitana.
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