Francisco De Paula

Francisco De Paula Email and Phone Number

Technical Support Specialist in English, Spanish or Portuguese @ Movida Aluguel de Carros
brazil
Francisco De Paula's Location
Greater São Paulo Area, Brazil
About Francisco De Paula

More than 10 years of experience in Call Centers helping users to solve their problems or achieve their goals in English, Spanish or Portuguese.I - 4 years working in an Air company Call Center in sales, ticketing, Customer Service Center (Called SAC in Brazil). System used = AmadeuslI - Another 5 years of techical support at internet (Solving problems with internet conexion in Big Companies) or Antivirus problems for users. Remote control, installation, uninstallation, removing virus, update operational systems or browser or apps.III - Bank Support for Credit Card issues, emergencial cash analisy and First Call Resolution (Santander).Also experience in changing miles from card into products for users (Itaú).IV - Travel Agency. Another 2 and a half years helping customers to find the best place to travel, or to solve problems during their staying, being at the hotel, or problems with suppliers or outsourceds.System used = Amadeus, Air companies and Rental Cars particular system.

Francisco De Paula's Current Company Details
Movida Aluguel de Carros

Movida Aluguel De Carros

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Technical Support Specialist in English, Spanish or Portuguese
brazil
Website:
movida.com.br
Employees:
1517
Francisco De Paula Work Experience Details
  • Movida Aluguel De Carros
    Bilingual Customer Service Representative
    Movida Aluguel De Carros Oct 2022 - Present
    Mogi Das Cruzes, São Paulo, Brasil
    suporte ao sistema; coleta de dados para planilha em Excel; tratamento de chamados internacionais
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  • Sitel Group
    Technnical Support Analyst
    Sitel Group Sep 2020 - Oct 2022
    São Paulo, São Paulo, Brazil
    - Customer support in Spanish, especially from Spain (Country) when claiming operational system errors, apps or browsers. Troubleshooting based on analisys realized on the phone, via remote or via files sent by customer to explain the problem and what they expected to see when it is done. - Support for Antivirus in: Windows, Mac, Android - Selling- Escalation to level 2 when the "problem" demands a specific professional or authorization from a manager.
    View
  • Flytour Group
    Level 3 Assistant
    Flytour Group Jun 2019 - Jan 2020
    São Paulo, São Paulo
    - Changing miles from Credit Card into air tickets, shows, travels anywhere, restaurants and everything placed on tourism; - System operated: Jira, Amadeus, Airplane and Rent-A-Car specific portals;- Knowledge in Amadeus
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  • Avianca Brasil
    Bilingual Assistant
    Avianca Brasil Sep 2014 - Jun 2019
    São Paulo, Brasil
    - 5 years of experience, working as Bilingual assistant + Level 2 assistant + Back Office Control;- Knowledge in Amadeus Graphic and Criptical;- Support for Call Centers in Brazil, USA and Colombia for ticketing when automaticaly the programs did not respond, ticket validations, re issue tickets, vouchers for foods inside aeroport or hotel booking when planes were cancelled.
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  • Nokia
    Trilingual Agent
    Nokia Dec 2012 - May 2016
    São Paulo, Brasil
    - Technical support for internet solutions in Big companies around the world;- Searching and schedulling engineers to, presentially solve the problem, which could be since from just re installing Data systems, until reconnect internet replacing wires and boards;- Systems: Genesys & Cares for solving techical problems.- System Microsoft CRM Dynamics to register activities and follow up.
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  • Costdrivers (Datamark)
    Marketing Trainee
    Costdrivers (Datamark) Jul 2010 - Jul 2012
    São Paulo, Brasil
    - Monitoring of implementation of the CRM Dynamics software and all the maintenance of information for this system in order to deliver accurate information to the sales team; - Research of industrial inputs and materials prices; - Analysis and market research for new sales and expansion of the brand in the company.
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Francisco De Paula Education Details

Frequently Asked Questions about Francisco De Paula

What company does Francisco De Paula work for?

Francisco De Paula works for Movida Aluguel De Carros

What is Francisco De Paula's role at the current company?

Francisco De Paula's current role is Technical Support Specialist in English, Spanish or Portuguese.

What schools did Francisco De Paula attend?

Francisco De Paula attended Faculdade Metropolitana, Uninove, Professor Geraldo Justiniano De Resende Silv.

Who are Francisco De Paula's colleagues?

Francisco De Paula's colleagues are Elizabeth Lopes, Bruno Ferro, Lucas Melo, Euclides Netto, Jeniffer Ruth Alves Araújo, Carlos Evangelista Junior, Joe Sumiya.

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