o Established key relationships and direction of IT solutions for assigned clients, facilitating a deep understanding of their business needs and significantly driving their business projects. Secured new contracts or renewals with 80% of them, thus strengthening the company's client base.o Facilitate the understanding of complex customer technology requirements, channeling highly effective solutions internally, thereby improving customer satisfaction and delivering accurate, appropriate solutions with average profit margins of 33%.o Develop and implement innovative and viable technology solutions, empathetically tailored to clients' existing platforms. This thoughtful approach generated high levels of satisfaction by aligning cutting-edge proposals with specific client needs, thus driving excellence in the delivery of IT solutions.o Fostering effective collaboration between internal and client teams on IT projects, prioritizing seamless integration and minimizing errors. This strategy not only improved operational efficiency, but also significantly reduced costs by facilitating smooth integration and effective knowledge sharing.o Lead the effective integration of diverse teams, from technical to commercial, operational and logistical, to obtain an accurate view of costs and availability. This multidisciplinary collaboration allowed for a comprehensive and realistic assessment of resources to be proposed, thus optimizing strategic decision making and operational efficiency.

o Lead the formation of specialized software development teams for key clients, ensuring tailored and effective solutions that met specific client needs.o Coordinate teams of software experts to meet client policies and KPIs, ensuring effective alignment with their requested strategic and performance objectives.o Implementing agile methodologies, providing support to on-site teams at clients' offices, optimizing project execution and strengthening business relationships.

o Oversee the review of internal technology projects to ensure compliance with government standards, thereby ensuring regulatory compliance in technology solutions.o Orchestrate the coordination of technology needs between service areas, aligning them with budget planning to align and optimize resources in IT strategies.o Establish the foundations for the medium-term digital transformation of the National Customs Service, driving the evolution towards innovative and efficient technological solutions.o Lead strategic initiatives based on information technology to optimize operational processes, driving significant improvements in organizational efficiency and effectiveness.

o Manage and lead the IT strategy in East Coast countries: Chile, Peru, Ecuador and Bolivia, driving operational efficiency and technology alignment with regional business objectives.o To orchestrate the implementation and execution of innovative technological projects, demanded by the parent company in France, thus contributing to the advancement and excellence in technological solutions at a global level.o To guarantee uninterrupted commercial and operational continuity, implementing resilient strategies and solutions that ensured the stability and efficiency of the business in critical and challenging situations.o Lead the successful implementation of SAP in the role of DPO for the countries in the region on behalf of the parent company, optimizing business and operational processes to ensure regulatory compliance in the region.o Perform a permanent and exhaustive analysis of all the company's processes, applying BPM criteria from the IT perspective, seeking operational efficiency and improving business results.

Lead the process of implementing the MagnePrint software suite that manages to stop the card cloning in Banco Estado (Chilean bank) and Banco BCI (Chilean bank). Generation of customers reporting system from SQL Server engine and implement continuous improvement processes, SOA and business intelligence in the processes already in production.