Org Design • Strategy • Project Management • Design • WebAppsI help companies, SME, and freelancers to improve their customers' experience by enhancing their ability to deliver their brand promises to customers.Jointly, we design your customer experience. Then, improve their strategy, processes, procedures, organization, communications and brand image, thereby better fulfilling the brand promise and customer expectations.

Nunuku/beauty, sleep and relaxation products/(https://www.linkedin.com/company/nunuku/) Web developer • Programmer • Designer • CopywriterDo you know that you can avoid sleep wrinkles development? Well. You can.That is Nunuku´s novel approach to beauty: preventing ageing signs!Nunuku creates products to prevent ageing signs development during rest.I had the unique opportunity to contribute to the project development from the beginning. I started from the strategic planning to the launch —and currently, maintenance— of the online store.

/technology, information and internet/The pandemic offered us a "gap year". I sharpened my design and programming skills and knowledge, reorienting my professional career.In addition, I trained as a web designer and programmer. Since then, I have been programming continuously, doing small private developments in both fields.

Hazim Consulting/engineering, design, and architecture services and consulting/Technical Project Manager • Interim managerThe Ministry of Municipalities and Rural Affairs of the Kingdom of Saudi Arabia (MOMRA) classifies their contractors based on several criteria. The Ministry wished to assess their current classification method and update the sorting criteria. Also, the Ministry aimed to simplify and automate it as much as possible. Other objectives were pursued, such as ensuring better distribution of Government projects among contractors and fostering local enterprise improvement.Such was the challenge laid in front of our team.

/higher education/ General CoordinatorI had the privilege of helping with the institution's early stages of transition from business school to university. An adventure I will dearly recall!The Intercontinental Business University (known as UIE by its acronym in Spanish) is a private institution offering innovative education in business and technology. Their educational approach is often closer to the activity-based learning used in management training than a traditional classroom, incorporating the latest technologies as support.

/business consultancy and training services/Business consultant and management trainerFDB Events has a practical and innovative business model. They scour for outstanding professionals with specific skill sets, working in recognized corporations worldwide. Then, ask them to share their know-how with their clients in Asia and the Middle East.Below, find a sample of programs I designed, developed, and taught on their behalf:• Business Process Re-engineering and Business Process Management Notation (BPMN)► Location: Abu Dhabi, United Arab Emirates · On-site► Dates: September 24th through 27th, 2017► Location: Dubai, United Arab Emirates · On-site► Dates: April 8th through 9th, 2017• Organizational Key Performance Indicators (KPI) Masterclass► Location: Cairo, Egypt · On-site► Dates: April 17th through 18th, 2016► Location: Dubai, United Arab Emirates · On-site► Dates: December, 6th through 7th, 2015• 3C's in Organization Development - Culture, Change, Communications► Location: Singapore · On-site► Dates: November 22nd through 23rd, 2015► Location: Dubai, United Arab Emirates · On-site► Dates: October 18th through 19th, 2015

Tatweer Training Services/business consulting services and training in management, marketing and sales/Consultant • Interim Manager • Trainer • Executive Coach“Tatweer” (تطوير) means “development” in Arabic. And that is precisely the aim of this young woman's entrepreneurship: helping people to develop their skills to work better effectively.I had the honour to contribute to her project, providing consultancy services and delivering training programs on strategy, management, online marketing, and sales to her valued clients. Tattweer specialises in the sectors of self-service wholesale trade; food and beverage service; and wholesale and retail, trade, and repair of motor vehicles and motorcycles.

/business management consulting services/Organization Design • Organizational Development • Strategy • Change Management • Project Management • HR's Strategic Management • Design • Web design & developmentI worked as a hands-on ad interim and external consultant, executive trainer and coach for large corporations, middle-sized, and family-owned businesses in the Middle East to support organisations’ transformation and improvement efforts.FEATURED SKILLSThe projects I worked with involved applying, among others, skills and knowledge on topics such as:• strategy and culture design, planning and implementation;• operational planning and implementation;• organizational development; • organization assessments;• change management;• organizational development (OD) project management;• processes, policies and procedures design and implementation;• Total Quality/ISO 9000;• strategic HR (including total rewards, talent development and management, performance assessment and management);• learning strategy and design;• design, develop and implement the customers' experience;• web design and development.FEATURED PROJECTSFollowing, find a few hand-picked relevant projects I contributed to.

ProaSolutions.pt/architecture, urban design, accessibility, mobility/Consultant • Interim Manager • Strategic planning • Design thinkingWith ProaSolutions.pt, all is about empowering people. All people. When I state “all”, I mean it.Their focus is on architecture and urban design. However, they aim to create products, services, and environments accessible and practical to as many people as possible, regardless of age, gender, origin, or training, among other criteria.Among their founders, you find key people in the "accessibility" and "design for all" concepts development and application in Europe.When thinking of pioneering ventures on unmarked grounds, I think of ProaSolutions.ptJointly, we developed the company’s strategic and operational plans, including the business model, innovation model, risks and plan management plans.

Al Rajhi Bank/islamic commercial banking/Organizational Development Consultant • Management skills development • Ad Interim ManagerThe bank's management went through pity disputes often. The HR Chief Executive Officer —correctly— thought this may reflect the need for role clarification. It was natural due to the exponential growth that the institution experienced in the last years. Also, he found it necessary to improve some processes and procedures in several critical bank areas.He had other human resources matters pending on his agenda, whose tasks did not coincide with the responsibilities of any functional unit.Therefore, he decided to create an organizational development department to take on these challenges, redesign the organizational structure, maintain the administrative structure maps, and fix position assessments and role clarification, among other assigned tasks.This task, among others, fell in my lap.

Talent Development Company (TDC, an Alghanim Company)/consulting and human resources services/Consultant • Ad Interim ManagerTendering is a challenging process for organizations. For both parties, the tenders and bidders. The Kuwaiti government invited the TDC to bid for an ambitious educational project. The tender requested the design, development, planning, implementation and management of a massive effort to train Kuwaiti national professionals on the specialized technical, industrial, and management skills and knowledge the country needs.TDC invited me to be part of the highly qualified team that would write the tender proposal.I was tasked with developing a method to analyze the terms and requirements of the tender documentation. The information generated was used to build the proposal. Then, contribute to the design, planning and writing of the proposal.

Professor at the Proffesional Diploma in Digital Marketing from the Digital Marketing Institute.

The Chartered Institute of Marketing (CIM) is a British professional marketing body that offers prestigious training programs on related subjects. The Bahrain Institute of Banking and Finance (BIBF) represents the CIM in that country.As a Professor at the Chartered Institute of Marketing (CIM) Level 7 Program, I taught several subjects. To mention a few:• strategy development and management,• strategic information management,• organizational management,•strategic performance management,• organizational change management,• strategic risk management, • strategic marketing.

Petrofac/design, construction, and operation of onshore and offshore energy facilities and services/Organizational Development, Performance and Talent Management Consultant • Management Coach • Ad Interim ManagerPetrofac intended to implement a new methodology to assess management and staff performance. Their HR Department put together a team of experts to review and refine the methodology they have developed. Then, help to implement it across the board. It was an extensive project involving all managers from their operations across the globe.Petrofac is an international energy services company that helps its clients meet the world’s evolving energy needs. It designs, builds, manages and maintains oil, gas, refining, petrochemicals and renewable energy infrastructures.I had the privilege of being part of the expert team that took up the challenge.

Trust Re/insurance & reinsurance/Consultant • Project Manager • Ad Interim Manager • Strategic HR • Total Rewards • Performance Management • Organizational Development Expert • Project Manager • Designed and developed a comprehensive methodology for contract analysis and proposal writing.Initiated strategic HR implementation.• Designed and implemented methodology to write policies, processes, procedures (PPP) for all the company.• Assessed the current performance management system (PMS) and recommended improvements and redesign.• Identified critical risk related with human factors and develop risk mitigation plan.• Wrote HR and Administration functions business plan for 2011 through 2013.• Assessment of current HR practices and made improvement recommendations.• Wrote company’s Position Descriptions (PD).• Designed and implemented pilot database to assist quick PD writing and main

Zuhair Fayez Partnership Consultants/engineering, architecture, planning, design, and IT services and consulting/Ad Interim Strategic Human Resources and Organizational Development Expert / Project Manager • Leaded a project team in developing and implementing client organization’s vision, mission and objectives.• Coordinated efforts of a multidisciplinary team creating and establishing a Project Management Office, including organization structure, processes, policies, templates and controls for a regional Government department.• Conducted a benchmark study to compare client’s organization with equivalent organizations in selected cities around the globe to identified best practices and trends.• Designed and developed people risk indicators and mitigation plan integrated with policies, processes and procedures required to comply with international standards for project management offices.• Designed the Performance Management System to assess PMO staff.• Trained Client’s staff on subjects related with the project.

Ministry of Municipalities and Rural Affairs/National Government's Design, Planning, Construction, Maintenance and Management, Engineering, and Architecture Services for Towns, Highways, Roads, Tunnels, Ports, Airports and Rural Affairs Management/

Development of Municipality of the Eastern Province Strategic Planning Department Municipality of the Eastern Province/Regional Government's Design, Planning, Construction, Maintenance and Management, Engineering, and Architecture Services for Towns, Highways, Roads, Tunnels, Ports, Airports and Rural Affairs Management/2010 – 2011GCC (Saudi Arabia)

(Previously Zain Group Holding S.P.C. )/telecom, mobile, entertainment, and marketing/ubiquitous covert internal consultantStrategic HR, OD, Change Management, Total Rewards & Management Development Expert• Designed, developed and implemented key strategic HR, organizational development, transformation and educational initiatives to support company’s strategy and strategic initiatives for all countries operations, including the creation of the corporate university; training and development strategy; total rewards, compensation and benefits strategy and system; performance management system; HR analytics and people risk indicators; processes, policies and procedures for several departments.• Lead, designed and developed all corporate university developmental initiatives. • Identified key risk indicators to assess risks and trends associated with people intervention.• Lead, designed, developed and implemented several contingency plans related with human risks for operating companies.• Developed policies, processes and procedures conducting to minimizing risks due human intervention. • Master trainer of leadership and management programs executed by company’s corporate university and other developmental initiatives designed in house.

• Identified, designed, and developed processes, policies, procedures, consulting tools and educational products for firm's clients and international partners in 10 countries including Argentina, France, India, Indonesia, Middle East, Portugal, Singapore, Spain, South Africa, and USA. • Trained more than 150 managers in Louis Allen’s program “The Profession of Management” and Zenger Folk man’s “Extraordinary leader” on topics including management skills and competencies, management foundations and principles, leadership, work planning, staff selection, organizational structure design, problem solving, project management, fatal flaws and strength identification, and coaching.

SABIC (Saudi Arabian Basic Industries Corporation)/petrochemicals, iron, plastics manufacturers/(https://www.sabic.com)Senior Consultant• Planned and conducted an extensive employee engagement survey in 19 petrochemical companies in the Kingdom of Saudi Arabia that led to the implementation of an extensive employee engagement program including processes review, diversity issues, salary adjustments, work redesign and distribution among other elements.

• Created and lead the department of “Training and Educational Programs”, including the design of its processes, policies and procedures. Identified business needs of Galician companies and designed solutions and products to be produced and delivered by the Galician Universities in the form of research, consultancy and training, making use of the European Funds for Development.• Trained executives and managers of client companies on leadership, management, change management, strategic HR, performance management and assessment.

• Provided hands-on consultancy services for firm’s clients including strategic planning; action plans implementation; strategic HR design and implementation; organizational development initiatives; change management processes; service experience design, planning and implementation; designing and creating processes, procedures, policies and structures; ISO 9000 preparation; total rewards and performance management systems.• Provided training and coaching to client’s Executives and management staff on diverse subjects including leadership, management, strategic planning, service experience design and management, problem solving, and employee behavior modification.Clients included a variety of organizations from different sectors including banking and financial services; insurance; fast moving consumer goods; petroleum, gas and petrochemicals; food, beverage and kindred products; telecommunications; electricity; cement; pharmaceutics; textiles; wholesale and retail; plastic transformation; television and radio broadcasting; newspapers; hospitality; agriculture and forestry; basic industries; social services and NGOs.

𝗟𝗮 𝗣𝗿𝗶𝗺𝗲𝗿𝗮 𝗘𝗻𝘁𝗶𝗱𝗮𝗱 𝗱𝗲 𝗔𝗵𝗼𝗿𝗿𝗼 𝘆 𝗣𝗿𝗲́𝘀𝘁𝗮𝗺𝗼𝘉𝘢𝘯𝘬Ad Interim Board of Directors and Strategic Human Resources Adviser• Lead the strategic and operational plans development, including risk mitigation and contingency plans.• Provided hands-on consulting, working shoulder to shoulder with the General Manager to implement the strategic and operational plans; including the design and implementation of the HR strategy.• Managed the change process and organizational development initiatives required to transform the institution from a Mortgage Bank (MB) with 7 small offices to a Universal Services Bank (USB) with a national network of 33 offices, with an increased asset value from $16.83 Million USD to $210.42 Million USD within three years.• Designed and lead the team designing and writing all institution’s structure, processes, policies and procedures.• Lead, designed, developed and implemented the contingencies plans.• Developed policies, processes and procedures conducting to minimizing risk due human intervention.• Designed, develop and implemented human resources analytics identifying key risk indicators to assess risk people related risks and trends.• Designed and implemented business transformation process.• Created and implemented company’s total rewards and performance management system.• Created training programs required to support the transformation process.• Trained all company’s executives and managers in leadership and change management.

Marsh & McLennan/insurance and brokers/Consultant • Interim ManagerStrategic planning, Marketing and Services designer, Change Management expert• Designed, developed and provided guidance during the implementation of a new customer experience. Including conducting the strategic and operational planning processes; creating a new service culture; reorganizing company’s functions and operations; designing internal and external communications in relation with ongoing changes; developing of new processes, procedures and policies supporting the designed experience.• Designed, created and conducted specific training programs to prepare all company’s staff on services excellence and support the new service culture required to provide company’s customers a new service experience.

Banco Noroco/universal bank and brokerage house/Ad Interim Organizational Development and Human Resources Vice President• Created and lead an integrated Strategic HR department including all functions (HR Analytics and risk indicators, Total Rewards, Performance Management, Organizational Development, Selection, Talent Management, Knowledge Management and Training and Development) for the financial group, comprising 840 people in four companies.• Lead the analysis, design, creation and implementation of processes, policies and procedures for all functions.

Professor at Humanities and Education Faculty, School of PsychologyHead of Organization´s and Job´s Design, Head of Personnel Selection, Head of Labour Relations, Compensation and Performance Measurement. Guest speaker on Organizational Development, Guest speaker on Training and Development.

• Created and lead the “Organizational Development, Total Rewards, Learning and Development Department” with accountabilities for HR strategic planning and implementation, selection, development, training, compensation and benefits functions.• Created and implemented respective processes, policies and procedures.• Conducted salary studies.• Designed and implemented the new compensation and benefits system.• Created and implemented company’s on-boarding process and program. Played a key role in the team implementing Unilever’s Andean region merger and SAP system.• Conducted the analysis, design, and implementation of all the new processes, policies and procedures.• Managed the layoff programs that followed.• Additionally, played a key role in the design, development and implementation of marketing research function.

• Created and implemented company’s strategy.• Redesigned the factory layout improving the work flow, reducing the lead time 60% and freeing up 50% of the factory space for other profitable uses.• Increased company revenue in 10% by implementing Just-In-Time processes and introducing the total quality philosophy that reduced the rework and waste, and ensured a more efficient work flow and reduced industrial accidents to 0% for two consecutive years.• Increased company revenue another 30% by creating a new business that met the companies need for specialized raw materials at no cost by selling the excess materials to other factories.

• Provided hands-on consultancy services to firm´s clients from a wide range of industry sectors, including strategic planning and change management interventions, analysing, designing and implementing processes, policies and procedures, ISO and other national and international standards.• Trained more than 1500 managers on subjects including strategic planning, leadership, management, total quality, strategic HR, total rewards, and negotiation skills.

• Coordinated with all HR functions the creation, the implementation and execution of institution’s HR strategy.• Developed and implemented processes, policies and procedures across the organization.• Designed, developed and delivered specialized training for operative functions.• Designed and coordinated on-boarding process to speed up effective incorporation of branches operative staff after massive hiring interventions; including.• Provided training on banking operations, work effectiveness, team building and total quality techniques. • Key member of the Quality Circles program implementation.• Key team member of a multidisciplinary team formed with people representing all national banks, Government and Regulatory Authorities in designing, developing, and implementing all policies, processes, norms and instruments for adoption of IBAN standards nationwide.

• Designed and implemented strategic, operational and HR strategy for company’s clients.• Wrote processes, policies and procedures for client’s compensation and benefits Departments.• Implemented the first integrated and comprehensive human resources software designed to run on personal computers instead of mainframes, for a Fortune 500 petroleum corporation.• Wrote job descriptions, analysed and evaluated executive and non-executive positions.• Implemented a new compensation system for a large petroleum corporation.• Conducted training in management soft skills for companies clients.