Francisco Rullan Email & Phone Number

Victoria, British Columbia, Canada

• As an IT Service Delivery Manager, I am dedicated to enhancing the performance of IT operations, ensuring high-quality service, and driving customer satisfaction. My expertise includes:
• Streamlining IT service delivery processes by implementing ITIL and Agile methodologies, resulting in an increase in project delivery efficiency.
• Spearheading incident and problem management, achieving SLA compliance rate and reducing the average resolution time.
• Overseeing a cross-functional team of professionals, fostering a collaborative work environment that nurtures growth and innovation.
• Implementing data-driven KPIs to continuously measure and improve IT service quality, leading to an increase in overall customer satisfaction.

Mexico

As a responsible and accomplished IT Project Manager, I have successfully overseen the overall planning, execution, and delivery of a diverse portfolio of projects for Grupo Xcaret. This includes identifying, prioritizing, and allocating resources to projects, as well as managing potential risks and issues. My experience managing a wide portfolio for Grupo.

México, Mexico / Bangalore, India

As a leader in the field of technology development and deployment for large-scale projects, I have successfully overseen the conception, design, and acceptance of a model for two Super-Max Security Prisons, including the efficient deployment and completion of all relevant technologies. These technologies include CCTV, access control, perimeter security.

Mexico City, Mexico

As a Software Development Manager for the Mexican President's Office, I have had the opportunity to oversee a wide range of responsibilities, including infrastructure coordination, systems development, technical support, application support, data center hardening, information security, acquisitions, personnel management, transparency, and attention to.

Mexico

I began my career as a SUN Microsystems Servers Service Agent, and through hard work and dedication, I was eventually hired as an Internal Service Agent and subsequently promoted to a Project Manager role. These career advancements were earned through my dedication and commitment to my work.