Ian Francis Email & Phone Number

United Kingdom

A motivated and motivating trainer, coach and facilitator with a track record of unlocking the potential in others. I employ my infectious enthusiasm and coaching style to build strong, close working relationships. I specialise in grasping advanced learning and development theory and transforming it into engaging and worthwhile training that makes a real difference.I’m eager to discuss requirements for a highly accomplished trainer, facilitator and business coach who can engage, motivate and challenge to create personal growth and organisational change. If you’d like to hear how my recent work brought about a 14% improvement in employee engagement and a 10% uplift in customer experience results then get in touch!

United Kingdom

United Kingdom

Northern England With International Travel

Working for the largest train operator in the uk, I build effective development strategies to improve capability and organisational effectiveness.Responsible for the procurement, design, delivery (at times) and evaluation of management development training interventions, including elearning, workshops and bitesize learning.Coaching to board level, specialising in helping managers drive culture change by moving from transactional to transformational leadershipExperience in training needs analysis, designing and delivering training internationally - crossing cultural and geographical borders to help managers lead people through change.

• Training Manager responsible for stakeholder management and implementation of the full training cycle for outsourced technical, sales and customer service contracts including BMI Airline, Orange Mobile, Department for Work and Pensions and BSkyB• Designed and delivered an induction for HFC Bank new business through due diligence visits to clients. This included analysis of product features and benefits and the translation of content into interactive and effective training modules.• Proactively managed training through effective evaluation of training solutions, demonstrating Return on Investment where necessary.• Successfully created and delivered the first on-boarding programme for Google Adwords outsourced employees

• Responsibilities for 15 Teams and overall accountability for 225 staff. This included client interaction, reporting of Management Information and successful management of service levels. • Achievement of client KPIs to deliver outsourced contact centre service to a demanding international client.• Responsible for staff engagement and creating a strong team ethic to deliver client needs; delivering world leading technical customers services for one of the leading UK ISPs

Successful delivery of Project Management services

Cipd Level 7 Diploma In Human Resource Management, Human Resources Development

Study of CIPD Level 7 Diploma

Certificate, Behavioural Analysis, Pass

Activities and Societies: DISC; Analysis, Interpretation and Application of Behavioural Tools DISC; Analysis, Interpretation.

Cipd Level 7 Post Grad Degree, Learning And Development

Completion of Studies