Francis Ndukwe Email & Phone Number

United Kingdom

• Work closely with and support the local Hub Committee’s TL Representative to support the delivery of the aims and objectives set out by the local Hub, including, but not limited to, delivery of events and presentations aimed at the TL audience and local university and college engagement• Capture ideas and best practices from the TL Community and share them with the TL Representative on the local Hub Committee• Support the TL Representative in the communication of local… Show more • Work closely with and support the local Hub Committee’s TL Representative to support the delivery of the aims and objectives set out by the local Hub, including, but not limited to, delivery of events and presentations aimed at the TL audience and local university and college engagement• Capture ideas and best practices from the TL Community and share them with the TL Representative on the local Hub Committee• Support the TL Representative in the communication of local updates and opportunities to other TL Champions, TL Community & relevant stakeholders (for example, colleges and universities)• Utilize CIOB resources to support the promotion of the CIOB and careers in construction, helping to inspire the next generation of industry professionals• Attend planning and progress sessions as required by the TL Representative Show less

Nottingham City, England, United Kingdom

• Meeting and greeting Nottingham Trent International College (NTIC) students at transition week events• Course representation• Answer general questions about being a student at NTU and living in Nottingham• Provide insight into life as an NTU student• Assisting with queue management, wayfinding for students, and general help• Represent NTU on the Unibuddy platform and provide authentic and accurate information to enquirers

Lagos State, Nigeria

• Assist the head of operations with the day-to-day running of the branch• Ensure customers are attended to within the stipulated time and attended to and resolved customers’ issues• Supervise and coordinate teller's activities to ensure adherence to the bank’s policies and procedures• Perform authorizations on transaction instruments and process daily/weekly branch reports and proof of branch ledgers• Oversee proper management of cash to ensure… Show more • Assist the head of operations with the day-to-day running of the branch• Ensure customers are attended to within the stipulated time and attended to and resolved customers’ issues• Supervise and coordinate teller's activities to ensure adherence to the bank’s policies and procedures• Perform authorizations on transaction instruments and process daily/weekly branch reports and proof of branch ledgers• Oversee proper management of cash to ensure adequacy to customers and ATMs• Train tellers and Industrial Training staff on customer service and Bank processes• Ensure all walk-in customers are effectively and promptly attended to and authorize accounts opened and other transactions in the unit• Facilitate resolution of Tellers’ problems (Transactions in Difficulties)• Effectively manage accounts to ensure quick resolution of any customer complaints• Reviews all internal reports and proofs for accuracy• Approves and controls branch admin operating expenses and ensures effective administration of branch vault management and access control• Handles Anti-Money Laundering (AML) monitoring and compliance within the branch Show less

Nigeria

• Ensure dual control is maintained at all times for entry into the vault and the combination lock is enabled at the close of business each day for the vault doors• Authorize and monitor tellers’ transactions closely to ensure there is a proper batch review• Ensure tellers spool live transactions to help detect any issue, especially duplicate document numbers and transactions posted without document number• Prepare GL proofs and forward them to the operation head’s email for… Show more • Ensure dual control is maintained at all times for entry into the vault and the combination lock is enabled at the close of business each day for the vault doors• Authorize and monitor tellers’ transactions closely to ensure there is a proper batch review• Ensure tellers spool live transactions to help detect any issue, especially duplicate document numbers and transactions posted without document number• Prepare GL proofs and forward them to the operation head’s email for future reference• Escalation of all technical issues to the ATM technical team & ATM Monitoring unit• Maintain low bills within the vault and ensure ATM uptime of 100%• Ensured customer satisfaction index is maintained at 90% and the level of fraudulent Show less

Plot 635 Akin Adesola, Victoria Island, Lagos Nigeria.

• Seek and purchase products and services in a timely manner, at the best possible price and value• Reviewing, comparing and analyzing product and services to be purchased• Sourcing, evaluation and management of suppliers, products & services.• Improving performance, hit goals and consistently exceeding key performance indicators and individual targets• Maintaining good supplier relations while adhering to the bank’s procurement policies and … Show more • Seek and purchase products and services in a timely manner, at the best possible price and value• Reviewing, comparing and analyzing product and services to be purchased• Sourcing, evaluation and management of suppliers, products & services.• Improving performance, hit goals and consistently exceeding key performance indicators and individual targets• Maintaining good supplier relations while adhering to the bank’s procurement policies and procedures• Negotiate the best deal - procure the highest quality product from vendors at the best possible price• Follow up on the purchase of equipment, services and supplies.• Architectural Design and remodeling of office space• Research on modern designs of office spaces• Issue brief, negotiate cost and timeline of execution with architect and various design team Show less

Akintola Delloite Building, 235, Ikorodu Road, Ilupeju, Lagos State, Nigeria

•Managing outbound and inbound calls in a timely manner, follow up customer calls where necessary and document all call information according to the bank’s standard operating procedures.•Cross-selling products or special promotions and services when possible while building sustainable customer relationships.• Generate customer interest in the bank’s product, services and also ensuere feedback from the customer to further improve customer services.•Research, Identify… Show more •Managing outbound and inbound calls in a timely manner, follow up customer calls where necessary and document all call information according to the bank’s standard operating procedures.•Cross-selling products or special promotions and services when possible while building sustainable customer relationships.• Generate customer interest in the bank’s product, services and also ensuere feedback from the customer to further improve customer services.•Research, Identify, provide solutions/alternatives to issues and escalate customer complaints using applicable software.•Improving performance, hit goals and consistently exceeding key performance indicators and individual targets. Show less

Olusegun Obasanjo Glass House 57, Tinubu Street, Ita-Eko, Abeokuta, Ogun State.

1. Takes nearly 200 calls daily from customers enquiring about product and usage, billing issues, or general company information.2. Deals with questions efficiently and effectively inputs data into ICT Systems.3. Provide technical help to colleagues if required and works to ensure all individual and team targets are met.

5 Umuleri Street, Uwani Enugu

1. Participated in the supervision of the construction of Event Center at City Layout, Enugu.2. Design and Supervision of renovation works for Rev. Onubogu at 10 Ojike Lane, Uwani Enugu.

Master'S Degree, Construction Management

Bachelor Of Science In Architecture, Architecture