Francis Zac Dela Cruz Email & Phone Number

Sydney

• Worked on various areas of data science and engineering, including product analytics, A/B testing, machine learning, data engineering, and data tooling. Impacts include but are not limited to:
• Improved the company's trust and safety capabilities, utilizing models such as gradient boosting machines and deep learning NLP models
• Achieved reductions in spam and fraud chargebacks in the platform
• Coordinated with customer service teams to design and clarify operational metrics for spam countermeasures
• Analysed dozens of A/B experiments in the platform, notably in anti-spam and funnel optimization
• Optimized the company's real-time machine learning deployment platform

Joined the Trust and Safety / CX team and worked on various initiatives involving payment fraud, spam, and offsiting.

Worked on a team developing the updated Showcases feature in Freelancer.com, allowing users to display a portfolio of their works. Developed product features using Angular, PHP, and MySQL

Master'S Degree, Information Technology

Bachelor Of Science - Bs, Computer Science