Client Success
CurrentMake sure our customers and eco-system partners get the best out of the PEGA SYSTEMS solutions.• Set the overall vision and strategic Success plan for customers by ensuring the strategy and direction are integrated within the overall teams.• Deeply understands the customer business goals, environment, pain points and operational maturity.• Build and nurture strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs.• Represent the Pega organization at the highest levels within customers.• Help the customer accelerate through the value lifecycle to realize their expected outcomes.• Ensure their customers realize value from purchased Pega products and services.• Provide Thought Leadership & customer insights based on strong knowledge of best practices on innovation, marketing and technology fields.• Team leader for Engagement & Post-sales orchestration of all company wide and partner resources to provide a unified path to Customer Success.Clouds Marketing, Customer Service, Sales Automation, Customer Decision Hub, Best In Class App dev platform.#BPM, #CRM, #Marketing with Customer Engagement AI-based Next-Best Action.#real time AI#Case Management#Omnichannel experience#Live data#Scalable layers#Digital TransformationClient: EDF, CNP, FDJ, L'Oréal, ENGIE
