Franco Moralde Arrogante Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Rockwell Center Makati

Joya Lofts And Towers, Rockwell Makati

• Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
• Considered as pioneer employee on this establishment, handled most of the major tasks in hospitality management.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
• Monitors daily room revenue and submits reports to finance and administration department.

Makati, Philippines

• Greets guest and processes hotel registration
• Keeps current on hotel accommodations, services and area attractions
• Responds to customer inquiries for information
• Arranges for services requested by the guest by working with other departments as appropriate
• Stays current with developments in the hotel by reviewing and updating the communication log
• Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes

Makati, Philippines

• Prepare VIP Services area and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities.
• Liaise with housekeeping, marine, concierge, front office, engineering, food and beverage to ensure a seamless experience for the VIP guests.
• Maintain VIP guests’ preference profiles and track their likes and dislikes.
• Assist VIP guests on their buffets and serve them cocktails at night.
• Understands social etiquette and formal service.

Manila, Philippines

• Serve ice cold alcoholic and not alcoholic drinks to the customers.
• Mix and shakes drinks according to the guest’s desire.
• Advice and inform guests about different drinks that they want to try.
• Take orders to the customers about their preferred drinks.
• Courteously greet the customers and invite them to have a drink
• Prepare the bill to the customer and wait for their payments

Master Of Business Administration (M.B.A.), Diploma In Business

Bs Hotel Restaurant And Institution Management, Hospitality Administration/Management

Highschool Graduate

Elementary Graduate