Franco M. Email and Phone Number
As someone who’s received 2 company-wide awards for innovation and excellent customer service, my passion is higher education administration and overall strategic process improvement. I create business and workflow solutions, improve operations, provide innovative, and ensure that education remains accessible for all students.
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Student Sucess Coach, Health SciencesBroward College Oct 2022 - Present• Advising and processing students on admissions requirements and procedures, as well as academic program information and student services, to facilitate enrollment and retention. Overseeing all admissions-related transactions, including review of academic credentials, verification of immigration and other documents required for establishing Florida residency for tuition purposes, test scores, and applicable licensure required for program admission.• Provides informational materials to students and the community for the assigned campus to evaluate and improve college recruitment strategies. Administering pre-admission informational sessions to facilitate the enrollment process in collaboration with program departments.• Responds to inquiries and investigates/resolves problems related to transactions handled by the department; provides advice and guidance via the telephone and in person on the application of admissions and registration policies, procedures, and documents. Ensures compliance with federal, state, and college regulations, policies, and procedures.• Oversees and directly updates college website with Health Science program admissions requirements, processes, and important dates. -
Specialist, Admissions & RegistrationBroward College Aug 2021 - Oct 2022• Reviews applications and transcripts with respect to current eligibility of applicants, transcripts, and records and evaluations; initiates, codes, reviews and processes applications. Verifies residency classification and analyzes immigration documentation and eligibility.• Reviews, verifies, and assesses admissions applications and supporting documents in accordance with established guidelines to follow-up on missing or deficient information.• Responds to inquiries and investigates/resolves problems related to transactions handled by the department; provides advice and guidance via the telephone and in person on the application of admissions policies, procedures and documents.• Provides administrative support to include the expediting and coordinating of incoming and outgoing documentation relative to admissions policy and procedural issues. -
Senior Specialist, Student RecordsBroward College Apr 2020 - Aug 2021• Recipient of Saphire Award (Unsung Hero), granted by Broward College on November 2020.• Processes and analyzes incoming credentials and supporting educational documentation and outgoing transcripts. Facilitates the information used in the analysis of student records and transcripts and ensures compliance of student records with federal, Florida Statute, policies and procedures. Assists students with general college inquiries.• Ensures maintenance and regular updating of appropriate student records documentation and accuracy. Conducts pre-enrollment transactions such as credential processing, and admission eligibility verification.• Maintains the college's academic calendar and processes student records data reports.• Created over 25 electronic forms with the Dynamic Forms software for various departments: Registrar’s Office, Admissions and Registration, Academic Advising, Dual Enrollment, and TRIO. I successfully assist in streamlining these departments’ operations, train staff members, perform troubleshooting and present in meetings -
Administrative Specialist Iii, Registrar'S OfficeBroward College Aug 2019 - Apr 2020• Performed specialized record-keeping and data management, as well as specified information-gathering projects and tasks for the Registrar’s department. These duties included creating spreadsheets and reports for the college’s Academic Standards Committee, handling duplicate diploma orders, payments and supplies in accordance with student records, assisting the Registrar in editing the college’s website content, distributing correspondence for students and third parties and providing excellent customer service to the community. Assisted students with general college inquiries.• Maintained academic records in state and national databases, such as the Florida Department of Education and the National Student Clearinghouse. -
Specialist, Testing & AssessmentBroward College Nov 2015 - Aug 2019• Administered and proctored tests, analyzed and interpreted test scores, maintained test security and materials according to strictly established policies, performed data gathering tasks for departmental reports and answered student inquiries.• Became multi-campus specialist in high-volume testing center. Assumed role of main contact person responsible for overall test administration, general recordkeeping, test security, room layout and collections in newly implemented testing center under limited supervision. I also participated in student testing workshops, assisted in accommodating disability students with specialized equipment for testing and became a certified test administrator in the following programs: Pearson VUE, Prometric, ACCUPLACER and TABE.
Franco M. Education Details
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Adult Education & Human Resource Development -
Supervision & Management
Frequently Asked Questions about Franco M.
What company does Franco M. work for?
Franco M. works for Broward College
What is Franco M.'s role at the current company?
Franco M.'s current role is Student Success Coach, Health Sciences Admissions at Broward College.
What schools did Franco M. attend?
Franco M. attended Florida International University, Broward College.
Not the Franco M. you were looking for?
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Conchita Franco Serri Serri, Principal, Ombuds Solutions LLC Ed.M., J.D.
Austin, Texas Metropolitan Area2gmail.com, ombudsolutions.com -
Franco De Paola P. M.Sc. P.E.
Lead Geotechnical Engineer United States Army Corps Of EngineersDavis, Ca
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