Francisco P. Email & Phone Number

• General Manager is to ensure that our members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. • General Managers hire, train, and supervise all fitness, Sales representatives, and weekend supervisors.• Resolve all membership issues, manage payroll and supplies budget, and uphold company standards. • Responsible for consistent improvement of club sales and operations through effective planning, implementation, use and exercise of independent judgment and discretion in determining how to best maximize profits, contain costs, and hold club employees accountable. • We research changes in laws and regulations analyze their impact on the organization and communicate team members.• Effectively resolved escalated and complex investigations. • Daily audit in performance and/or conduct issues involving senior level leaders• Coordinates closely with business partners through a consultative approach to help assess organization effectiveness, make recommendations, and develop and implement action plans that drive employee engagement, performance, retention, and development.

• Lead the day to day sales and operations of with 3 Sprint Preferred Retail Stores• Align with Experts choice culture and values with unquestionable integrity and high ethical standards• Ensure employees deliver a complete customer solution and excellent customer service (SPS) in all stores with every customer• Build, train, and develop a team of leaders, Managers, Asst. Managers, Sales leads, Shift lead and sales representatives with the necessary skills required to succeed• Conduct monthly meetings with executive leadership to discuss performance for both sales and operations, While focusing on sales trends and year over year results• Track/evaluate and provide recognition/feedback District performance – scorecards, tracking areas such as: operational compliance, team dynamics, store appearance, customer satisfaction, and a rolling list of improvement areas• Spend 80% of time in field assessing, coaching, monitoring, and developing leadership and personals• Recognize performance gaps and create an action plan with leadership team• Lead leadership team to overcome obstacles and innovate business solutions• Consistently provide recognition and celebrate individual and team successes daily/monthly/yearly• Oversee trainings for leadership team on how to execute outside coaching and activities such as Tech Days, B2B mining, Customer Appreciation events, etc.• Focus on partnership with internal and external partners to plan and execute local events and promotions consistent with Experts Choice and Sprint marketing initiatives and branding.• Cultivate confidence in employees and inspire them to be passionate about customer satisfaction and delivering sales excellence

Fontana, California, United States

• Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit • Engaging and motivating the team to achieve key goals, performance expectations • Driving the business through a high-level of involvement in the day-to-day operations • Ensuring that leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store • Manage the follow-up with leads to assist them as needed through their research phase until ready for a vehicle purchase • Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing • Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones • Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory • Assisting in managing controllable expense elements for the New and Used Vehicle Departments • Analyzing the business to determine shortfalls and developing action plans to improve performance

Business Administration And Management, General

General Education, Graduated