Francois Gilbert Email & Phone Number

Paris Area, France

• Manage the team of Global Service Managers
• Member of the Telefonica France Board / Customer C-Level relationship
• Work with Sales teams to drive incremental revenue growth through further expansion, extension or renewals of Outsourcing work at current clients.
• Effectively manage regional practice business development, initiatives, delivery resources, and implementations:
• Recruit, onboard, and support ongoing development of implementation team resources
• Organizational… Show more

Paris

• Lead the service relationship with Multinational key customers, in alignment with the commercial strategy.
• Managing different services among Customers, Worldwide WAN, IoT (M2M international fleets, Jasper, etc.), Big Data, Cloud, Mobility solutions.
• Coordinating the local teams (Latam, Emea) of Telefonica’s units.
• Optimizing the quality of the delivery and maximizing the MNCs customer satisfaction.
• Identifying the business requirements of Multinational customers, managing… Show more
• Identifying the business requirements of Multinational customers, managing expectations, obtaining the service perception from customers, and leading Quality Plans to improve that perception.

Accenture Insurance Services

• Lead Service Management team to ensure service quality, change orders, and recovery plans.
• Drive AIS reorganization project (Process & Cost optimization).
• Formalize contract delivery plans with the Clients, and Accenture Account Managers.
• Helps set and conduct day-to-day management of outsourcing contract(s) service level agreements (SLAs), acting as a delivery escalation point around client priorities and issues.
• Work closely with the client to identify business requirements… Show more
• Work closely with the client to identify business requirements, and define service requirements for new services.

• Elaboration of IT selfcare strategy for major release.
• Managing regular offshore development follow-up, answering SFR requirement.
• Coordinating development and delivery of offshore teams (1 month onsite at Bangalore).
• Ensuring the smooth and effective introduction on production of new development.

• Managing technical relationships with key global mobiles manufacturers: NOKIA, HTC, RIM, PALM & SHARP.
• Managing multiple (5 to 10 simultaneously) local & international projects with VODAFONE.
• Ensuring the smooth and effective introduction of new products accordingly the Time-To-Market.
• Management of product customization, marketing requirement, third-party applications (GPS, mail, instant Messaging, Ebay, GoogleMaps, etc.).
• Recruiting, training and supervising testers / train… Show more
• Recruiting, training and supervising testers / train and supervising new validation managers. Show less

• Support Accenture Italy, to develop a handset test platform for H3G operator, on test management, test planning, knowledge of Mobile radio.

• UMTS/HSDPA mobiles bearer testing in SFR radio laboratory (Hard/soft mobility, services and radio performances, RRC state changes, WAP & MMS protocol)
• Specifications development on new tests domain.
• Support on join test sessions for issues investigations, with technical sales engineers.

Education record

Engineering, Electronic, Telecommunication

Activities and Societies: President of Student Association