Francisco Fernandez Email & Phone Number

Santiago, Cl

Las Condes, Santiago Metropolitan Region, Chile

• Manage e-commerce projects for clients at a Shopify Plus partner agency.• Oversee developers and project assistants to ensure successful project execution.• Create and improve workflows to enhance efficiency and productivity.• Research and implement new tools and automations to streamline operations.• Utilize ClickUp extensively for project management and team collaboration.• Collaborate with high-profile clients such as Lush, Apple, and Bose.

Florida, United States

• Developed and implemented processes based on team feedback; collaborated directly with founders/CEO.• Hosted monthly meetings to discuss process updates and improvements across design, development, and email marketing teams.• Implemented tools like Harvest, Typeform, Zapier, Airtable, and Basecamp to optimize project management.

Florida, United States

Led project management teams and coordinated between design and development departments.

Florida, United States

Managed small to large-scale design and development projects on Shopify for e-commerce and Webflow for websites.

Florida, United States

Performed front-end and back-end development for Shopify (e-commerce) projects, including theme customizations and app integrations.

• Led email, chat, phone, and social media customer service departments for a Shopify-based e-commerce store.• Implemented systems and integrations to improve customer support efficiency.• Created KPIs and established effective staff tracking methods.

Canada

• Customer Support Agent: Handled customer inquiries using platforms like Reamaze, Gorgias, Zendesk, and Helpscout.• Processed discounts, order changes, and tracking updates on multiple Shopify stores.• Fulfillment Agent: Managed apps like Easy Reports and Dropified; coordinated with suppliers and updated orders.• Head of Customer Support: Supervised staff, monitored KPIs, and generated reports using Google Sheets and Docs.• Head of Admin: Oversaw fulfillment, customer support, and dispute resolution teams.• Developed Shopify stores and managed payment disputes on PayPal and Stripe.• Launched Facebook Ads campaigns and set up Google Analytics accounts.• Configured domains and DNS settings for Google Suite and Shopify.• Created automations using Zapier.

• Translated cryptocurrency articles from English to Spanish.

Cabimas, Zulia State, Venezuela

• Taught English to teens and adults across 18 proficiency levels.• Developed written assessments for all levels.

Pure Biology & Mechanical Engineering

Activities and Societies: Chess tournament.

Technician In Rescue And Pre-Hospital Emergencies, Emergency Medical Technology/Technician (Emt Paramedic)

Activities and Societies: Internships in Bomberos de Cabimas.

Advanced English