Responsible for driving customer service and associate engagement. Additionally overseeing execution of store standards across entire store including store readiness, safety measures , and operational processes.

Responsibilities included the proper merchandising of all seasonal lay downs throughout the year to ensure the stores goals were met, additionally managing both inside and outside areas of the garden department to drive results that met and exceeded sales expectations for all classes. Development of associates by providing coaching, feedback, and guidance for improved performance.

Responsibilities included the receiving large volumes of freight safely and with complete accuracy, the execution of proper packing out of freight across all departments meeting company standards for efficiency, safety and accuracy. Coaching of associates to ensure standards and expectations are met

Responsibilities included assisting in the expansion of the Central Region from 7 to 10 branches in a 2 year period along with assisting in the development of budget goals that met or exceeded company standards. Actively involved with the on-boarding of new employees within the Region to drive employee retention and Employee Engagement Measurement scores above the company standard. Conducted branch service audits to drive up Customer Loyalty Measurement scores. Worked with Region staff in developing programs that aided in enhancing skills of key frontline employees for future growth needs. Supported the Region's safety protocols by conducting audits, meetings and inspections at each facility.

Was responsible for the operations of 3 branches within our District, the San Antonio West branch, San Antonio Central branch and our Austin branch. Responsiblities include developing current management staff and frontline employees, maintaining high levels of growth with excellent customer service and exceeding profit targets.

Was responsible for the overall operation of the San Antonio Branch meeting and exceeding all financial goals and Customer Satisfaction Measurements. Drove the growth in the San Antonio market to the point the operation was split into 2 locations in 2012. Main priority was the development of key personnel to fit into the new positions of responsibility. All necessary positions were fulfilled by internal candidates.

Helped expand our market area to include New Braunfels, San Marcos and Seguin along with maintaining our effiencies in our operations for the San Antonio Market. Assisted General Manager with management of P&L and maintaining excellent customer service while achieving and exceeding company growth projections.