Frank Austin Email & Phone Number

Cornelius, NC, US

Cornelius, NC

NC/VA

• Strategic account management trainer for National Account Managers and Outside Sales Teams.
• Improvement of productivity for B2B outside sales account management.
• Developed and managed outside sales incentive programs to increase sales and associate engagement
• Implemented Richardson Consultative Selling Playbooks and developed multiple playbooks for major industry business segments for outside sales teams.
• Salesforce.com administrator.
• Developed industry and team resources for Salesforce.com.

Charlotte, North Carolina Area

• Recipient of the 2017 Rookie of the Year award for outstanding performance as a Pro Sales Manager.
• Nominee for the 2018 Account Executive Pro Services of the year.
• Manage 60+ high level accounts in the greater Charlotte area through sourcing, logistics, contract negotiations, and customer relations.
• Serves as a liaison between customers and Lowes Pro Service departments in the Charlotte area to ensure that the customer needs are met in accordance with their deadlines.
• Increased sales 38% since start date.
• Continues to assist in the training of new sales team members, including fellow Pro Sales Managers, Corporate employees, and Directors, by preparing materials for effective training and insights during ride outs.

Mooresville, NC

• Assisted in management of national accounts and expansion of vendor partner programs.
• Managed disaster relief efforts with Belfor Restoration, which included evaluating the needs of disaster zones, redirection of supplies to nearby stores to assist with rebuilding endeavors, and establishment of.

Fairfax, VA

• Was an active participant and resource in the development of the Pro desk in a new store in Fairfax, VA.
• Developed and trained a new Pro team in Manassas, VA store.
• Maintained and developed new customer relations to increase Pro Desk sales, including development of quotes, coordination of logistics for product delivery, and customer relations.

Boston, MA

• Ensured route efficiency and timely deliveries from all carriers. Implementation of new logistical company standards on a daily basis to better customer satisfaction.
• Assisted neighboring stations with mail delivery during busy season to ensure uninterrupted delivery service.
• Was responsible for successful delivery of all parcels in a timely manner during capacity as a city carrier.

Greater Boston Area

• Early graduation from CVS management School, exceeding expectations.
• Orchestrated team leadership meetings, group meetings, and team building activities for all staff members including pharmacy, cashiers, and stock.
• Developed innovative merchandising concepts and educated staff on concepts to target a wider spectrum of customers. Developed a merit system to reward staff who excelled in applying merchandising concepts.
• Increased marginal sales across merchandising from 30% to 50%.