Recently completed an intensive IT program to achieve my Google IT Support professional Certificate to focus on developing skills in technical and facility related issues for support. 5+ years in security services have led to developed skills in monitoring, troubleshooting, attention to detail, and customer centric crisis management.In my work at WSSC Water as a meter reader, I Conduct precise water meter readings using advanced scanning technology across an average of 500 residential and commercial properties per day, ensuring accurate billing for the customers. Develop positive rapport with an average of 100 customers per week during property visits, fostering positive relationships and promoting brand integrity. Perform meter maintenance including diagnostic reviews to prevent hazards and maintain safety for up to 500 customers per day.I'm very excited to combine my technical training with these skills to succeed as a IT Tech Support Specialist I'm definitely confident in my ability to communicate the concepts clearly for finding the solution with the drive and commitment to provide the best service and I will be a valuable asset.