Frank Cachia Email & Phone Number

Woking, Gb

Key Responsibilities:* Communicate RoomRaccoon's advantages to hoteliers and conduct product demos.* Understand product suite and competitor offerings.* Engage with hoteliers to understand their objectives and build strong relationships.* Conduct progress reviews, provide training, and identify upselling opportunities.* Collaborate with sales teams to expand customer usage.* Address customer concerns and mitigate churn risks.Skills/Attributes:* Strong… Show more Key Responsibilities:* Communicate RoomRaccoon's advantages to hoteliers and conduct product demos.* Understand product suite and competitor offerings.* Engage with hoteliers to understand their objectives and build strong relationships.* Conduct progress reviews, provide training, and identify upselling opportunities.* Collaborate with sales teams to expand customer usage.* Address customer concerns and mitigate churn risks.Skills/Attributes:* Strong interpersonal skills with confidence in upselling.* Adaptable, self-motivated, and detail-oriented.* Passionate about international business and tech.Additional Experience:* Global client and team collaboration across time zones.* Proficient in remote team collaboration.* Experience in scale-up environments. Show less

Bracknell, England, United Kingdom

Achievements:* Forged a partnership with the Sixth Form Colleges Association.* Surpassed new business & upsell targets each quarter (Q1: £56,837, Q2: £52,767, Q3: £52,049, Q4: £26,266).* Awarded “Rising Star” by the CEO.Key Responsibilities:* Managed a team of 2 to ensure CSM targets were met.* Conducted interviews, hiring, and probation reviews.* Expanded the FE customer base and ensured continual team training.* Developed spreadsheets for tracking the… Show more Achievements:* Forged a partnership with the Sixth Form Colleges Association.* Surpassed new business & upsell targets each quarter (Q1: £56,837, Q2: £52,767, Q3: £52,049, Q4: £26,266).* Awarded “Rising Star” by the CEO.Key Responsibilities:* Managed a team of 2 to ensure CSM targets were met.* Conducted interviews, hiring, and probation reviews.* Expanded the FE customer base and ensured continual team training.* Developed spreadsheets for tracking the candidate journey.* Collaborated with Customer Services Director and other departments for product improvements.* Delivered exceptional customer service, managing customer expectations and satisfaction.* Conducted monthly and quarterly account reviews.* Coordinated with Marketing, Field Sales, and Internal Sales teams to maximize client revenues.* Updated CRM system (Microsoft Dynamics) to maintain accurate client information.* Provided comprehensive training and support to customers.* Identified new business and partnership opportunities. Show less

Bracknell, England, United Kingdom

Key Responsibilities:* Promoted after 5 months to manage all new FE business.* Supervised an Account Support Executive.* Achieved and exceeded renewal and new business targets.* Conducted weekly 1:1 meetings and yearly appraisals.* Recruited and trained new employees.* Provided feedback on new products and software developments.* Represented the company at business conferences and events.* Recognised as the key point of contact for account queries.

Bracknell, England, United Kingdom

Key Responsibilities:* Ensured effective communication and exceptional customer service.* Conducted account reviews and managed territory plans.* Worked with marketing on customer adverts and web page enhancements.* Maintained and updated CRM system (Microsoft Dynamics).* Offered comprehensive customer training and support.* Identified business development and partnership opportunities.* Visited new and existing customers to strengthen relationships.Overall… Show more Key Responsibilities:* Ensured effective communication and exceptional customer service.* Conducted account reviews and managed territory plans.* Worked with marketing on customer adverts and web page enhancements.* Maintained and updated CRM system (Microsoft Dynamics).* Offered comprehensive customer training and support.* Identified business development and partnership opportunities.* Visited new and existing customers to strengthen relationships.Overall Skills:* High standard of grammar, strong typing, and computer skills: Microsoft Word, Excel, PowerPoint, Outlook.* Confident communicator and team manager.* Efficient in high-pressure environments.* Strong organisational and planning skills.* Capable of handling difficult situations and maintaining professionalism. Show less

Camberley, England, United Kingdom

At RB Plumbing & Heating, I managed projects from small domestic to large commercial, handling estimating, site management, HR, and materials logistics. My role included performing maintenance tasks, managing tools and diaries, allocating assets, and administrative duties. I ensured compliance standards, organized staff training, negotiated contracts, and served as the point of contact for staff.

Camberley, England, United Kingdom

I oversaw boiler installations, servicing, and breakdowns, and expertly completed gas hob installations. I commissioned underfloor heating and handled bathroom installations, including rip-outs and first and second fixes. Additionally, I managed unvented installations, replaced shower valves, installed new radiators, and completed coffin tank installations. I also demonstrated skill in general plumbing tasks and troubleshooting issues.

Camberley, England, United Kingdom

Achievements:* Successfully managed a portfolio of 100 clients, consistently exceeding quarterly revenue targets by 5-10%.* Collaborated cross-functionally with sales and product teams to identify and address customer pain points, resulting in a 10% reduction in customer churn rate.Key Responsibilities:* Provided exceptional customer service to all portfolio customers and resolved 1st tier support issues effectively* Retained existing business and achieved incremental… Show more Achievements:* Successfully managed a portfolio of 100 clients, consistently exceeding quarterly revenue targets by 5-10%.* Collaborated cross-functionally with sales and product teams to identify and address customer pain points, resulting in a 10% reduction in customer churn rate.Key Responsibilities:* Provided exceptional customer service to all portfolio customers and resolved 1st tier support issues effectively* Retained existing business and achieved incremental growth through upselling and expanding groups* Managed daily job checks to ensure optimal candidate journey and standards, maximized role performance through advert construction* Developed and implemented portfolio contact strategy aligned with customer account objectives, created strategic account plans when necessary* Resolved customer issues, identified enhancements and opportunities in a timely manner* Collaborated with marketing team on customer adverts, web page designs, and enhancements. Show less

Woking, England, United Kingdom

My main focus is to look after the recruitment of Permanent Construction in Kent, Essex and Hertfordshire. I specialised in recruiting Foreman, Site Managers, Project Managers, Contracts Managers, Quantity Surveyors, Estimators and Buyers.Key Responsibilities• Dealing with both clients and candidates in a professional manner• Negotiation of terms• Preparing candidates for interview • Business Development Calls• Candidate Calls• General Administration… Show more My main focus is to look after the recruitment of Permanent Construction in Kent, Essex and Hertfordshire. I specialised in recruiting Foreman, Site Managers, Project Managers, Contracts Managers, Quantity Surveyors, Estimators and Buyers.Key Responsibilities• Dealing with both clients and candidates in a professional manner• Negotiation of terms• Preparing candidates for interview • Business Development Calls• Candidate Calls• General Administration duties• Meeting targets• Managing full recruitment cycle for clients Show less

Woking, England, United Kingdom

I looked after the recruitment of Permanent Construction within Surrey. I specialised in recruiting Commercial Managers, Estimators, Quantity Surveyors, Buyers, Contracts Managers, Project Managers, Site Managers and Foremen.Key Responsibilities• Marketing (eshot or mailfix)• Dealing with both clients and candidates in a professional manner• Attend meetings with clients• Negotiation of terms• Preparing candidates for interview • Business Development… Show more I looked after the recruitment of Permanent Construction within Surrey. I specialised in recruiting Commercial Managers, Estimators, Quantity Surveyors, Buyers, Contracts Managers, Project Managers, Site Managers and Foremen.Key Responsibilities• Marketing (eshot or mailfix)• Dealing with both clients and candidates in a professional manner• Attend meetings with clients• Negotiation of terms• Preparing candidates for interview • Business Development Calls• Candidate Calls• General Administration duties• Meeting targets• Managing full recruitment cycle for clients Show less

Bachelor'S Degree, Sports Development, 2:2

Tquk Level 2 Certificate In Principles Of Team Leading

Btec, National Diploma In Sport, Triple Distinction