Lead Apple Solutions Consultant

• Developing and maintaining long-term relationships with partner retail staff to grow marketshare of Apple products and services through influence and training.• Utilizing S.W.O.T. analysis—based on data analysis and in-person observation—to create Quarterly Business Reviews.• Sharing wins and opportunities, and seeing around corners to align on common goals with key stakeholders by strategically planning for upcoming drive times.• Obsessing over the Apple Customer Experience, training partner teams on Apple products, services and Apple’s unique value proposition.• Maintained an 8-quarter average of +16% revenue growth, prior to COVID-19.• Frequently presenting to peers and leadership through weekly meetings.• Created weekly agenda and content as the former Weekly Download Champion, as well as partnered with peers to present on call.• Collaborating with internal teams, such as Channel Account Executives, Ops, Demo Tech and NPI Launch teams, seeking and providing insight for current initiatives and drive goal completion.

Operations Manager, Best Buy; Long Beach, CA — 2013–2019Supervising inventory, merchandising and asset protection departments by inspiring both new and current employees through proper training and continuous coaching. Responsibilities include; schedule making, weekly merchandising audits, interviewing potential candidates, sales floor leading, minimizing damage write off's to positively impacting the P&L and maintaining inventory integrity while delivering world class customer service.