Frank Chen Email & Phone Number

Shanghai, China

中国 上海市

As the Head of Global HR Operations Digitalization and Innovation at ByteDance, I have built a digitalization and innovation team from scratch, focused on driving the global HR operations digital transformation.Responsibilities:- Led the development and execution of the global HR operations system strategy, driving the development of digital and intelligent business operations.- Led the collection and analysis of daily business requirements from global HR operations teams, transforming them into system requirements, and providing business and technical feasibility analysis.- Collaborated with cross-functional teams to ensure the successful implementation and testing of system requirements, using aPaaS, RPA, and other technology tools to continuously explore effective technical tools to improve operational efficiency and systemization.- Managed the procurement, implementation, and maintenance of external HR systems.- Provided data related to employees and organizations within the scope of HR operations management, responsible for data output process optimization.- Led the resolution of process and system-related issues, continuously seeking opportunities to improve operational efficiency, quality, and employee experience.Achievements:- Developed the ByteDance Global HR Operations 2021-2025 HRIT development plan and annual key work objectives.- Continuously supported the enhancement of HR operations efficiency, quality, and experience through the iterative development of the Flybook People product.- Delivered dozens of low-code platform applications through agile project management, improving digital operation levels.- Built a HR data dashboard, providing data support for business analysis and decision-making.

中国 上海市

As a Senior Manager at Deloitte, I successfully delivered DHR projects and supported business development activities, resulting in significant business success and customer satisfaction.Responsibilities:- Responsible for product planning, design, and development for Deloitte DHR products.- Responsible for the delivery of DHR projects, collecting client feedback, and iterating on products;- Participated in business development for company projects, responsible for preparing business and technical proposals, bidding, system POC, and other related activities.Achievements:- Successfully delivered the talent management system project for Guangzhou Pharmaceutical Group, including modules such as performance management, professional channel promotion, and talent profiling;- Successfully supported BD and won the HCM project for Zijin Mining, with a project amount exceeding 6 million RMB.

中国 上海市

As a Co-Founder of the company and the Director of the Implementation and Product department, I successfully managed the development and implementation of innovative HR software products, delivering outstanding results for clients and earning recognition in the industry.Responsibilities:- Oversaw the architecture, planning, and design of the HR SaaS (CAIDAO) product, a comprehensive human resource management software.- Played a key role in digital transformation, incorporating HR technology (AI, big data, and cloud computing) into a dynamic and growing business.- Managed technical aspects of core HR solutions, including organizational employee management, attendance and time management, and compensation and performance management modules.Achievements:- Led the team in providing a digital solution, "New Employee Exploration+," for a global leader in the biopharmaceutical industry, which included digital management of employee onboarding and integration. The solution was flexible, scalable, and conveyed a strong culture of innovation.- Provided digital support to a benchmark enterprise in the domestic retail industry, offering more than 40,000 employees with organizational development and compensation management products. The solution addressed challenges associated with the large number of employees and store locations, as well as complex HR management requirements.- Won the "NewFlag Best Product Award" at the 2021 NewFlag Awards for the "Cloud Onboarding" product, developed under my leadership.- Led the team to win the "Best Intelligent Integrated HR Cloud Platform" award at the 2020 Best AI New Infrastructure Annual List.

Shanghai City, China

Manage the consultant team and in charge of the technical support of 6 countries and over 50 clients's day-to-day HCM system processing to ensure successful delivery of technical solutions with timelines and accuracies. Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement; Provide ongoing HCM system technical support and trouble-shooting; Design and implement technical solution to client's change request.

Shanghai City, China

Lead the implementation of the ADP GlobalView projects within the Asia Pacific region, and manage all aspects of the project including scope, resource, risks, integration and quality. Lead the people from different teams, like system configuration, payroll testing and training team to meet agreed deliverables and scheduled timeframes.

Shanghai City, China

Implement full cycle SAP projects/roll-outs/enhancements and change requests within SAP HR and participate in project phase including gathering requirements, business process optimization, solution design, configuration, test and support.

Shanghai City, China

Work on localization of the Human Capital Management (HCM) including support, legal change and new solution.

Shanghai City, China

Provide application maintainace support (AMS)

硕士, 机械电子

学士, 机电一体化