Frank Devine Email and Phone Number

Senior WLAN Network Engineer, AFMOA 2GWLAN• Provides Tier III support for Air Force Medical community WLAN supporting hospital and clinics worldwide.• Applies advanced analytical IT processes to the planning, design and implementation of WLAN infrastructure.• Performs analyses of current processes to define opportunities for new or improved solutions by interacting with customers and subject-matters experts to identify and document operational processes through operational architectures• Provides advance IT support in the production of integrated architectures by applying knowledge of IT design tools, methods and techniques as well as life cycle management concepts, cost benefit analysis, systems architecture and integration techniques• Engineered, installed, and certified Aruba wireless networks globally • Troubleshot and configured multi-controller large campus deployments• Used software tools that include AirMagnet Survey Pro, AirMagnet Spectrum Analyzer, iPerf, and Wireshark to troubleshoot/install WLANs

• Provides highly technical expertise in conducting network and telecommunications capabilities studies, requirements analysis, technology assessments, design, and implementation.• Executes project plans and provides engineering expertise while supervising other technical staff in support of requirements and exercises independent judgment in the performance of all duties as required meeting customer requirements.• Provides solutions to highly unusual and extremely complex - technical, administrative, and management problems requiring a high level of analytical ability.• Extensively supports customer representatives and employees as needed to meet mission and task requirements.• Directs the activity of groups of lower-level personnel as needed to meet customer requirements and trains and support less experienced personnel as required. • Leads field network infrastructure surveys, data analysis, and wired and wireless network design and implementation as part of an established network design engineering team in support of customer directed requirements.• Interacts with Government and industry engineers to help develop system specifications and identify and integrate technologies.• Identifies system performance requirements based on analysis of projected network user demand and concept of operation.• Provides escalated LAN/WLAN troubleshooting and just-in-time support as needed.

• Provided Tier III support for Air Force Medical community WLAN supporting bases world wide • Applied advanced analytical IT processes to the planning, design and implementation of 2GWLAN infrastructure.• Performed analyses of current processes to define opportunities for new or improved solutions by interacting with customers and subject-matters experts to identify and document operational processes through operational architectures• Provided advance IT support in the production of integrated architectures by applying knowledge of IT design tools, methods and techniques as well as life cycle management concepts, cost benefit analysis, systems architecture and integration techniques• Engineered, installed, and certified Aruba wireless networks globally • Troubleshot and configured multi-controller large campus deployments• Completed installations on DOD FIPS compliant code (2.4.8.14, 2.4.8.24, 3.3.2.14)• Used software tools that include AirMagnet Survey Pro, AirMagnet Spectrum Analyzer, iPerf, and Wireshark to troubleshoot/install WLANs

• Provided Remote Help Desk Support (e.g. SMS or SCCM). • Applied in depth knowledge of Microsoft Operating System and Office applications (e.g. 2000, XP, 2003, Vista Outlook) to resolve functional issues. • Provided customer service; Communicated IT concepts to technical and non-technical personnel • Worked with multiple vendors (Verizon, Dell & Blackberry) to resolve operational issues, validate future demand, • Provided on site Desktop PC support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors; reported significant outages and/or customer issues to appropriate management personnel.• Installed, configured, troubleshot, relocated and repaired computer workstations, Personal Digital Assistant (e.g. Blackberry) devices, and printers. • Identified network problems impacting users and work with appropriate Tier III administrators to quickly restore optimum service.

• Monitored and managed DISA networks supporting over 1 million customers worldwide• Remotely managed and configured Juniper (M7, M40, M120, T320, T640), Cisco (2611, 2811, 7509, 7513, 7609, 7613) and Foundry routers/switches• Remotely managed and configured BlueCoat web proxies• Remotely managed and configured Palo Alto content filters• Coordinated circuit outages and preventive maintenance activities• Operated and troubleshot crypto equipment• Worked closely with communication vendors (Qwest, Verizon, etc.) to resolve outages and restore services• Selected among my peers as the assistant shift lead and fulfilled the duties and responsibilities as shift leads in the absence of primary leadership.

• Managed LANs and WANs for both fixed and deployed locations• Managed Remedy Trouble Ticketing system• Installed digital and analog voice and data switching units• Managed call and data routing via Solaris Man Machine Interface• Provided IT training and certification for fellow soldiers• Installed, configured, and managed MS Windows workstations• Hand-picked to be the Information Systems Security Officer• Performed network and system security audits