•Use company platforms and resources to conduct market research and analysis of potential customers, and develop and implement effective sales strategies, plans, measures, and action plans;•Responsible for direct communication with foreign buyers, handling daily inquiries, promptly responding to customer inquiries and price quote emails, and ensuring continuous follow-up;•Effectively manage customer relationships: develop new customers according to the plan, conduct in-depth exploration of old customers, meet customer needs, and enhance customer service experience;•Responsible for follow-up and preparation of sales contracts;•Responsible for managing the business processes within the department;•Integrate company resources and communicate closely with the factory management department to improve cooperation efficiency;•Participate in domestic and international exhibitions to expand the customer base, organize customers visits.

•Supports Front Office Manager in his responsibilities for management of all aspects of the Front Office Department functions, in accordance with hotel standards.•To represent the hotel as a role model professionally, socially and ethically.•Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.•To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.•To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.•To record all happenings in the hotel in the form of the Duty Manager's Log Book on a daily basis. Share the necessary information promptly with Director of Rooms. To liaise with department heads to resolve any cases related to guests and colleagues.•To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.•To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals. • Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition•Review, investigate and record feedback provided by the guests and respond to the guest to assure that appropriate action has been taken•To monitor cashier closures and float balances, highlighting any discrepancies to the Front Office Manager• Train the staff as per IHG standards.• Handling the Night Audit during night shift

•Building relationships with key customers•According to the purpose and scale of the customer's visit, formulate the corresponding reception plan.•Communication and coordination with relevant departments to ensure that the visit is well-organized and that all needs are met.•Design and arrangement of the visiting route to ensure that the customer has a positive and productive experience.•Assignment of relevant department contact persons to answer the customer's questions and provide assistance.•Optimization of the visiting reception process to ensure that the visit is efficient and effective.•Collect relevant business information to provide the analysis data needed for the implementation of company's market strategies.