Frank Dolce Email & Phone Number

Hartford, Ct, Us

United States

United States

North East Region

Managing the Operations of the Health Mart Pharmacy Franchise for the North East Region with over 550 stores and 35 Sales Reps.

Manage a team of 8 Retail Sales Managers that call on the Independent Pharmacies in the North East.

Successfully lead and managed 9 Dental Offices in CT• Responsible for the day to day operations by training and motivating 9 Office Managersand teams• Accountable for exceeding $15,000,000 annual sales budget• Exceeded sales budget by a total of $210,000 in 04/08+05/08• Recruited, hired and retained employees of all levels including Doctors• Developed sales program for consultations with patients• Directed staff of 100 employees and ensured timely performance evaluations• Established and grew relationships with Dentists, Oral Surgeons, Endo-dontist andsupply vendors• Ensured high level of patient satisfaction, and held Managers accountable for drivingresults and the company philosophy

Conducted daily sales calls to Cardiologists, Endocrinologist and Primary CarePhysicians• Strategically analyzed and targeted physicians in a geographical territory• Promoted and sold pharmaceutical products to potential customers.• Distributed drug samples to customer and took orders for pharmaceutical supply itemsfrom customer.• Established relationships and dialogue with leading physicians in the region

Trained and managed 6 District Managers and achieved significant improvements in theirproductivity.• Developed sales campaigns in order to accommodate goals of company.• Managed and coordinated daily sales activities.• Directed staffing, training and performance evaluations in order to develop and controlsales program.• Studied data describing new products to accurately recommend purchase of equipment andsupplies.• Establish and grow relationships with CPA's Bank Area Managers and Business Owners• Daily Field Rides with District Managers to coach and develop sales presentation skillsand closing abilities• Worked to acquire other payroll companies

Was promoted from Trainee to Area Manager in 6 years• Increased annual Customer Service to over 81% satisfaction• Increased Revenue and Fleet Growth year over year• Executed daily operations of 5-7 locations• Assessed marketing potential of new and existing store locations, consideringstatistics and expenditures.• Was instrumental in hiring, training, coaching and promoting talented individuals.• Oversaw regional branch managers and their staffs.• Trained and managed multiple teams and achieved significant improvements in theirproductivity.• Visited franchised dealers to stimulate interest in establishment and expansion ofrental programs.• Represented Company at trade association meetings to promote products.• Supervised 25-30 employees, scheduled work hours, resolved conflicts, and determinedsalaries.• Conferred and consulted with department heads to plan advertising services and tosecure information on equipment and customer specifications.• Directed, coordinated, and reviewed activities in sales and service operations.• Spearheaded sales calls with Local Dealership owners and Insurance Claim CenterManagers.• Reviewed operational records and reports to project sales and determined profitability.• Determined price schedules and discounted rates.• Restructured and improved inside and outside sales process• Conferred with potential customers regarding individual needs and advised customers ontypes of products to purchase.• Resolved customer complaints regarding sales and service.

Bachelor Of Science, Business Management

Associate Of Science, Safety Studies