Frank Ermel Email & Phone Number

Omaha, NE, US

Omaha, NE

Oversee various projects from inception to presentation for the Hotels and Call Centers. Accountable for accomplishing the stated project objectives. Key project management responsibilities include creating clear and attainable project objectives, building the project requirements, and managing the scope of the project. Hotel Guest Sales Representative.

Omaha, NE

Leading luxury high-end hotel and resort brand designed for the business and discriminating consumer.; Accountable for processing incoming hotel reservations while exceeding upsell, conversion, calls per hour and accuracy goals.

• Leading the business to $5.5M in a sales and service operation with full P&L responsibility for a non-union, 4-location, 56-employee business covering 10,000 square miles of Eastern Nebraska.
• Provided a 4.3% growth ranking #7 out of 80 North American locations in an industry that produced 3% growth.
• Delivered a 37% growth for the business over the 7-year span exceeding the industry growth average of 20% during that same time period.
• Produced the 19th best EBITDA in 80 North American locations.
• Ranked as the #2 Branch Manager out of 80 Branch Managers in Third Party Customer Net Promoter scores.
• Ranked #8 out of 80 in overall business operations performance for company owned North American locations.

Accountable for the inventory and distribution of school supplies to the largest school district in Nebraska.

Collaborated with Branch Manager to integrate a consolidation of two businesses into the facility utilizing over 300 production employeesInitiated a system to record and recognize productive labor efficiency resulting in a 2K pound increase in daily pounds processed and $112K annualized linen cost savings.

Jackson, TN

• Nations largest privately held linen and uniform rental supply business with 42 U.S. locations
• Managed a $5.5M linen and uniform rental business that operated in a four state region.
• Managed 4 Commercial Sales Representatives in four states.
• Delivered a 17.97% Net Profit ranking #15 in 42 North American operations.
• Produced a 12.4% growth ranking #3 among 42 North American operations.
• Initiated new sales and service market strategies in Lincoln, NE, Sioux City and Des Moines, IA and Nashville, TN growing from 1 route to multiple routes in each city.

Omaha, NE

Managed a route while servicing and selling existing and new customers within my route territory. Consistently grew route volume and customer count while have strong customer retention.