Frank Ermel Email & Phone Number

Managed all financial and administrative functions for this multi-location boat dealership. Provided financial analysis and expertise to ownership regarding business decisions on growth and fiscal conservation. Responsible for all data entry, check processing, and all other clerical matters. Process payroll; oversee all insurance matters and human resource functions. Work closely with banks on securing loans for boats purchased or received on trades.

Responsible for the tape management and cataloging of the UNCW Dell Exchange, Sun Unix and the VMS cluster servers. Processed data and exams on the Optical Mark Recognition scanner producing results for teaching staff. Provided assistance to faculty, students and staff with technical issues or problems relative to the UNCW domain, central computer systems and PC usage. Ability to maintain confidential information within the university. Individually responsible for closure of computer operations area after hours.

Manage professional customer service staff for a growing high-volume distribution services provider with 5 warehouses consisting of 1.2 million square feet.Direct 12 customer service staff members and indirectly supervise IT Manager, 5 Operations Supervisors, and personnel from billing and logistics support to ensure clients receive superior customer service. Coordinate and actively participate in physical inventories. Determine transportation rates for on-line bid processes utilizing several Internet transportation management systems. Consult with IT Manager to recommend upgrades for most efficient automated processes. Key Achievements:Slashed amount of customer complaints 50% through oversight of operational quality control measures and by monitoring customer service responsiveness and performance.Increased customer satisfaction through planning and directing improved inventory control and operational procedures.Discovered savings opportunity that cut expenses 30% for office supplies and forms resulting in annual savings of over $8,000.Analyzed client revenues to administrative costs and identified specific areas needing improvement and implemented necessary changes.Frank J. Ermel Pg 2

Provided financial and administrative management for this 3rd-party logistics company with holdings in transportation, warehousing, and real estate.Managed and directed accounting staff including accounts payable, accounts receivable and payroll for this multi-divisional concern. Provided ownership with monthly financial statements, with analysis from prior periods, in addition to daily revenue and expense updates. Gained valuable financial experience involving capital purchases, contract negotiations, and loan packages. Key Achievements:Saved company $48,000 during first year by revamping insurance coverage. Analyzed and negotiated better and less expensive coverage with all insurance carriers.Generated increased annual revenues and cut expenses by more than $50,000 each year. Achieved through analyzing revenue to costs and making recommendations for change.Convinced financial institutions that outside auditors and related costs for annual audits were not necessary saving the company over $40,000 per year while providing in-house financial statements.

Served as corporate controller for $130 million sales transportation company.Managed daily invoicing, $12 million accounts receivable portfolio, and weekly payroll disbursement for 1,200 employees. Direct reports included 4 professional managers and indirect reports included 24 staff members from billing, payroll, and accounts receivable.Key Achievements:$3 million+ cash flow increase achieved during first year by reducing average days outstanding of accounts receivable twelve days through daily monitoring and active participation.Initiated the implementation of fiscal profitability measures by analyzing revenue to costs and made recommendations for change that resulted in increased profits.Implemented goals and objectives for invoicing and accounts receivable departments that increased productivity while building employee morale.

Provided financial and administrative leadership to this start up company as their first accounting professional. Implemented corporate policies regarding purchasing, credit and collections, and financial sensibility to improve corporate profitability.