• Heavily engaged in Cisco Catalyst and Nexus (9K, 7K,) Network refresh and upgrades• Data Center Disaster failover and recovery quality assurance verification. • Extensive role in providing on-call support for over 15 locations. Document and mitigate network alerts, hardware failures and lead contact for smart hands. • Maintained a working knowledge STP, DHCP, Routing Protocols BGP, OSPF and EIGRP • Experience with Cisco 4500 and 6500 switches ISR4000, ISR1100 routers WAPs, WLCs and VoIP hardware• Orchestrate project installations and maintenance outages to the Change Management review team for Quality assurance. • Data Center decommission lead at Pratt Steet NDC: UPS vendors, carrier support, network devices removal, CAT 5&6, SM & MMD Fiber patch panels within each IDF & MDFs.• Maintain LAN/WAN network integrity for Wi-Fi and the VoIP infrastructure, create Incidents, investigate user anomalies, and provide MAC support. • Provide technical support and guidance to end-users, resulting in a reduction in support tickets, MACs and change request for overall user satisfaction.

Remote and Onsite support for Office of Inspector General Network IT services 17 remote officesOnsite Support for maintenance and troubleshooting, IOS upgrades, hardware changes Cisco 4500 and 6500s switches.Maintain a working knowledge of Routing Protocols BGP, OSPF EIGRPConfigure Cisco 2900, 3700, 3850, 4500 and 6500 switches. Cisco 4300 Series Routers, Complete Task and Incidents assigned for projects and implementationRepresent Project Installations, Maintenance windows to Change Management review team for Quality assurance. Installations include rack mounting Network devices, dressing CAT 5&6, SM & MMD Fiber within MDFs

MedStar Health / NTT DATA Services Provide remote and hands-on support for MedStar Health Network IT services for the Baltimore Washington Metropolitan Area 5 Hospitals and 25 remote locations.Onsite Support for maintenance and troubleshooting, IOS upgrades, hardware changes Cisco 4500 and 6500s switches.On call support to restore service from network outages and hardware failures.Maintain a working knowledge of Routing Protocols BGP, OSPF and MPLS Configure Cisco 2900, 3700, 3850, 4500 and 6500 switches. Cisco 1900 and 4300 Series Routers, Wireless Access Points and Controllers and ASA 5500’sComplete Task and Incidents assigned for projects and implementationRepresent Project Installations, Maintenance windows to Change Management review team for Quality assurance.

USDA-National Agricultural Library (NAL) / Latitude Onsite Support for Network implementation, maintenance and troubleshooting, IOS upgrades, Cisco 3650 and 4500sComplete Task and Incidents assigned for projects and implementationManage user accounts and permissions via AD Manager and Active Directory.Document and Update network diagrams, port mapping, technical documents for project surveys and Network implementations.Work in a team environment where peer to peer cooperation is essential with minimal direct supervision

• Maintain a working knowledge of Cisco and Juniper LAN/WAN Remote Network devices.• Provide network maintenance and troubleshooting customer premise equipment, cross connects, and circuit paths, test T1, T3, OC3 frame relay Circuits, monitoring OC-3.• Directed and coordinated corrective actions to restore and repair network conditions internally and externally• Documented customer contact, network and maintenance notifications, outages, power and network issues

• Maintain a working knowledge of Cisco and Juniper LAN/WAN Remote Network devices.• Provide network maintenance and troubleshooting customer premise equipment, cross connects, and circuit paths, test T1, T3, OC3 frame relay Circuits, monitoring OC-3.• Directed and coordinated corrective actions to restore and repair network conditions internally and externally• Documented customer contact, network and maintenance notifications, outages, power and network issues

• Provide remote and on-site Tier 2 and 3 support for Internal Branch Network components, ATM support, and Cisco CPE Devices – 2600, 3200 and 3600 routers and switches• Implement branch and network compliance upgrades• Provide network maintenance and troubleshooting, IOS software upgrades, and hardware firmware updates to onsite Branch Network cabinets – switches and routers.• Maintain a working knowledge of Cisco cellular, LAN/WAN and Voice devices and software